Product Support Specialist

Buffalo, WY - USA

Monthly Salary: $ 20 - 25

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

Visit to learn more.

About the Role:

As a Technical Support Specialist you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define Motives support processes and work with our team to develop and scale the Technical Support function.

This position is onsite in our Buffalo NY office.

What Youll Do:

Email Chat and Voice Support - Answer inbound inquiries coming through Motives support hotline live chat feature or support email address during Central Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
Work with your leadership team to improve systems and processes that will help the team scale.

What Were Looking For:

1 years of technical customer service experience is strongly preferred
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts
Must be able to work onsite in our Buffalo NY office

Pay Transparency
Your annual compensation may be based on several factors including education work experience and certifications. For certain roles total compensation may include restricted stock units. Motive offers benefits including health pharmacy optical and dental care benefits paid time off sick time off short term and long term disability coverage life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visitingMotive Perks & Benefits.

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role the compensation ranges are:

New York Pay Range

$20 - $25 USD

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

Please review our Candidate Privacy Noticehere .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

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Required Experience:

Who we are:Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with...