Software Support Specialist

Tomball, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Dental Medical Vision Insurance
401(k) 401(k) matching
Training & development
Bonus based on performance

Company Overview
Generator Supercenter is the company for all your generator needs. We provide high-quality models have factory certified technicians for repairs and maintenance and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is . To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction respect and the opportunity for financial growth. To think and act in alignment with our Creator.

Software Support Specialist
Generator Supercenter is seeking a Software Support Specialist to support the rollout and ongoing success of our Revlinq software platform across locations nationwide. This role is based out of the Tomball TX Headquarters and ideal for a technically skilled customer-focused professional who enjoys problem-solving and helping teams get the most out of new CRM technology.

Role Overview
The Software Support Specialist is responsible for supporting the successful launch adoption and ongoing optimization of the Revlinq software platform across Generator Supercenter locations. This role serves as the frontline support resource for franchisees and internal teams ensuring system stability high user adoption and continuous improvement.

Key Responsibilities
Serve as first-line support for Revlinq issues from field locations
Troubleshoot and resolve software workflow and user experience issues

Educate locations on Revlinq features best practices and workflows

Conduct live and virtual training sessions for new locations and employees

Assist with system integrations and data flow between Revlinq and other platforms

Support software rollout and go-live activities for new locations

Escalate complex issues to engineering or product teams with clear documentation

Collaborate with internal teams to support enhancements and new feature releases

Collect user feedback and recommend system improvements

Maintain knowledge base articles documentation and training materials

What Were Looking For
Experience supporting SaaS platforms CRM systems or enterprise software

Strong troubleshooting and problem-solving skills

Excellent communication skills with technical and non-technical users

Comfort working in a fast-paced growth-oriented environment

Experience with software integrations or data workflows is a plus

Ability to manage multiple priorities and meet deadlines

Why Generator Supercenter
This role offers the opportunity to play a key part in launching and scaling a core technology platform that supports our nationwide growth for the largest network of branded residential dealers in North America. Youll work closely with cross-functional teams and have a direct impact on how our locations operate every day.

Success Metrics
Ticket resolution time and first-contact resolution rate

User adoption and feature utilization levels

Reduction in repeat or recurring issues

Location satisfaction with Revlinq support

Successful rollout and stabilization of new software releases

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties necessary to meet the ongoing needs of the organization.

We are the Largest Residential Generator Installer in the state of Texas and are rapidly expanding across the US. Join us be a part of our team!

***You must send in a resume. Walk-in applicants for this position will not be accepted***

Join The Generator Supercenter Family Here its not just some catchy phrase; its a lifestyle. Were looking for amazing people who believe in helping others through the sales installation and maintenance of whole home generators that empower our customers with peace of mind security and freedom.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Generator Supercenter Corporate.}

Required Experience:

Benefits:Dental Medical Vision Insurance401(k) 401(k) matchingTraining & developmentBonus based on performanceCompany OverviewGenerator Supercenter is the company for all your generator needs. We provide high-quality models have factory certified technicians for repairs and maintenance and offer tu...