Customer Support Specialist

Location: Athens Greece (Remote & On-site Hybrid)
Start Date: 22 December 2025
Languages Required: Czech (native/C2) English (B2C1)
Schedule: Monday to Sunday 09:00-19:00 (rotational shifts)

About the Role

We are seeking a Czech-speaking Customer Support Specialist to join our 0 project in Athens.
You will be responsible for assisting customers with reservations travel inquiries and general account support ensuring an excellent customer experience in every interaction.

This position offers a chance to work in an international environment supporting a leading global travel brand.

Key Responsibilities

• Provide professional and friendly customer support via phone chat and email in Czech and English.

• Assist customers with booking modifications cancellations and travel-related inquiries.

• Resolve issues efficiently maintaining a high level of customer satisfaction.

• Communicate effectively with internal teams to ensure smooth case handling.

• Follow company policies data protection rules and quality standards.

Requirements

• Native or fluent level of Czech and strong English communication skills.

• Previous customer service experience is an advantage but not mandatory.

• Good problem-solving and multitasking abilities.

• Basic computer literacy (CRM systems MS Office).

• Ability to work rotational shifts including weekends and holidays.

• EU citizenship or valid work permit for Greece.

Working Conditions

• Hybrid Model: On-site & Remote options available (after 3 months on-site period).

• Working Hours: 09:00-19:00 Monday to Sunday (rotational).

• Office Location: Central Athens easily accessible by public transport.

Relocation Package

For candidates relocating from abroad:

• 3 weeks of paid hotel accommodation near the office.

• Flight reimbursement up to 300 (gross).

• Up to 300 support upon arrival (first payment).

• Legal support for employment documentation.

• Candidates must arrive in Athens 7 days before the start date to complete hiring formalities.

• After relocation employees must work on-site for at least 3 months unless they already have housing and stable internet in Greece.

• No long-term housing assistance provided after the initial accommodation period.

Compensation & Benefits

• Salary: competitive 14 payments per year.

• Contract: Full-time permanent.

• Training provided by the client.

• Multicultural and inclusive work environment.

Why Join

• Represent a global leader in online travel services.

• Gain valuable international experience in customer support.

• Enjoy living and working in Athens one of Europes most vibrant cities.

• Opportunity to grow within an established global company.

• 3 weeks of paid hotel accommodation near the office.
• Flight reimbursement up to 300 (gross).
• Up to 300 support upon arrival (first payment).
• Legal support for employment documentation.
• Candidates must arrive in Athens 7 days before the start date to complete hiring formalities.
• After relocation employees must work on-site for at least 3 months unless they already have housing and stable internet in Greece.
• No long-term housing assistance provided after the initial accommodation period.

Compensation & Benefits

• Salary: competitive 14 payments per year.
• Contract: Full-time permanent.
• Training provided by the client.
• Multicultural and inclusive work environment.