German Speakers Customer Support Representatives

Ankara - Turkey

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

German-Speaking Customer Support Representatives

Work From Home Based Anywhere in Türkiye

Are you fluent in German and passionate about providing excellent customer service
Join our team and support one of the worlds most dynamic delivery platforms

About the Role

As a German-Speaking Customer Support Representative youll handle and resolve inquiries related to order cancellations changes and refunds made through the our platform.
Youll communicate with restaurant partners couriers and customers ensuring a smooth delivery experience for all.

Most interactions are handled in German via inbound calls and emails. English is used mainly for internal tools and training materials.

Key Responsibilities

Handle inbound calls and emails from restaurant partners
Resolve issues such as:
- Missing or delayed deliveries
- Courier not arriving or delivering an order
- Questions about bank details statements or promotional campaigns
- Requests for Uber materials (bags stickers etc.)
Deliver clear empathetic and solution-oriented communication

Requirements

German: Native or C1 level
English: Minimum B1 (for internal tools and training)
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced digital work environment

Work Setup

Location: Remote Work from anywhere in Türkiye
Channels: Inbound Calls & Email Support
Equipment & Training: Provided (training via Zoom)

German-Speaking Customer Support Representatives Work From Home Based Anywhere in Türkiye Are you fluent in German and passionate about providing excellent customer serviceJoin our team and support one of the worlds most dynamic delivery platforms About the Role As a German-Speaking Customer S...