Italian Content Moderator in Lisbon

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

- Review and evaluate user-generated content (text images videos and profiles)
Assist customers with inquiries related to products services orders billing and account issues.
Troubleshoot and resolve customer issues efficiently ensuring a positive customer experience.
Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
Maintain up-to-date knowledge of our products and services to offer precise and helpful solutions.
Log and track customer inquiries in the system ensuring accurate records are maintained.
Meet or exceed customer service performance targets and KPIs.

Qualifications:

Fluent in Italian (both written and spoken).
Proficient in English for internal communication and documentation.
Previous experience in customer support or a related role is a plus but not mandatory.
Excellent communication problem-solving and active listening skills.
Ability to handle multiple tasks in a fast-paced environment.

What We Offer:

Competitive salary and benefits package.
Career development and growth opportunities.
A supportive and diverse work environment.
Health insurance and wellness programs.
Paid time off including vacation and holiday allowances.

Key Responsibilities: Review and evaluate user-generated content (text images videos and profiles) Assist customers with inquiries related to products services orders billing and account issues.Troubleshoot and resolve customer issues efficiently ensuring a positive customer experience.Collaborate...