German Speaking Junior Customer Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Handle customer inquiries via phone email and chat in a timely and professional manner.
Assist with product-related questions technical issues and order concerns.
Resolve customer complaints and escalate complex issues to the appropriate team.
Provide clear accurate and effective solutions to ensure customer satisfaction.
Document customer interactions and solutions in the CRM system.

Qualifications

Fluency in German (C2 level) with a good command of English (minimum B2 level).
Excellent communication and problem-solving skills.
Flexibility to work in rotational shifts including night shifts and weekends.
No prior experience required open to entry-level candidates.
Ability to work on-site in Lisbon.

What We Offer

Competitive salary and benefits package.
Welcome Bonus: 2000.
Private health insurance.
Paid training to ensure success in the role.
A multicultural supportive and dynamic team environment.
Opportunities for career development and growth.

Key Responsibilities Handle customer inquiries via phone email and chat in a timely and professional manner.Assist with product-related questions technical issues and order concerns.Resolve customer complaints and escalate complex issues to the appropriate team.Provide clear accurate and effective s...