AIR Operation Team Lead

Phnom Penh - Cambodia

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Main Responsibilities:

Air Freight Shipment Handling:

Coordinate air import/export shipments with customers airlines agents and trucking companies.
Manage booking with airlines and ensure space confirmation.
Prepare and check all related shipping documents (MAWB HAWB invoice packing list manifest etc.).
Follow up on cargo status and ensure timely delivery to destination.
Monitor and report any shipment delays or irregularities.

Documentation & System Updates:

Input and update shipment details accurately in the companys operation system. Prepare billing costing and invoices for customers and agents.
Ensure all documentation complies with customs and airline requirements. Communication & Coordination:
Communicate effectively with customers sales teams and overseas partners. Coordinate with customs brokers warehouse staff and airlines to ensure smooth cargo flow.
Provide shipment updates to customers in a timely and professional manner.

Customer Service & Problem Solving:

Handle customer inquiries and resolve shipment-related issues efficiently.
Maintain positive relationships with clients and service providers.
Support sales and customer service teams with shipment information when required.

Compliance & Reporting:

Ensure all activities comply with company policies IATA and local customs regulations.
Prepare operation reports and performance summaries as required by management.

Qualifications:

Bachelors degree or related field of Logistics Business.
12 years of experience in ocean freight operations (import/export).
Knowledge of air cargo handling and customs clearance process.
Good communication and coordination skills.
Good in Microsoft Office and operational systems.
Proficiency in Microsoft Office and export management software.
English language (spoken and written) and Chinese as a plus.

Main Responsibilities: Air Freight Shipment Handling: Coordinate air import/export shipments with customers airlines agents and trucking companies. Manage booking with airlines and ensure space confirmation. Prepare and check all related shipping documents (MAWB HAWB invoice packing list manifest et...