IT Tech Support | Seasonal Part-Time | Dr. Phillips Center for the Performing Arts

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

IT Tech Support plays a critical role in supporting seasonal operations particularly during high-traffic holiday events in the Front Yard area. This position ensures the reliability and performance of point-of-sale (POS) systems network infrastructure and software applications that are essential for smooth guest experiences. As the Front Yard becomes a hub for festive activities throughout the holiday season the IT Tech Support team works proactively to troubleshoot technical issues implement system updates and provide on-site support to F&B staff helping maintain seamless service during peak event times.

This is a seasonal role from November 13 2025 to January 13 2026.

This role pays an hourly rate of $25.00 - $30.00

This position will remain open until December 31 2025.

• Installation and Configuration: install and configure POS hardware and software components ensuring that all systems are operational and meet user needs.
• Troubleshooting and Support: diagnose and resolve hardware and software issues providing technical support to users and act as the first point of contact for IT-related problems.
• System Maintenance: Regular maintenance tasks include performing system backups updates and upgrades to ensure optimal performance and security of IT systems.
• User Training: train users on new systems and software ensuring that staff can effectively utilize technology in their roles.
• Documentation: manage technical documentation including system configurations user manuals and troubleshooting guides to maintain a clear record of IT operations.
• Network Management: responsible for setting up and maintaining network infrastructure including routers switches and cabling.
• Security Management: implement and manage security measures such as antivirus software and firewalls to protect the organizations data and systems from threats.

• 23 years of experience in IT technical support or a similar role.
• Hands-on experience with enterprise systems including:
  • Oracle for financial and operational processes.
  • Square for point-of-sale and payment processing.
  • FreedomPay for secure payment solutions and integrations.
• Strong understanding of payment workflows and transaction security.
• Ability to troubleshoot and optimize system performance across multiple platforms.
• Excellent communication and problem-solving skills for cross-functional collaboration.
• Preferred: Relevant IT certifications (e.g. CompTIA A Network or vendor-specific POS certifications).

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.