The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.

Need Help

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Serve as a key liaison between the Delivery team and Production Support team.

2. Collaborate with peer groups in Technology and LOBs to identify document and communicate business needs and provide technology solutions.

3. Establish project and work requests requirements using document business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.

4. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan elicit capture analyze and validate business functional and technical requirements

5. Perform current state analysis of existing business systems applications and functions.

6. Prepare user interface diagrams business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.

7. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations as needed.

8. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

9. Assist/coordinate pre-planning activities (e.g. business case project estimate project risk assessment stakeholder analysis draft charter).

10. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.

11. Attend business unit management meetings as needed.

12. Become deeply immersed and knowledgeable about core business functions processes and workflows associated with assigned business areas and projects.

13. Observe and ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC) Change Management).

and mentor junior level Business Analysts.

15. Design and enhance support processes perform data analysis track workflow burndown to meet milestones and deliver KPI/KRI reporting to improve the stability resiliency and performance of business-critical applications.

16. Lead requirements gathering for initiatives of varying scope and complexity ensuring alignment with Production Support operational objectives and broader business goals.

17. Manage small-scale projects and operational improvement efforts providing end-to-end coordination reporting and lifecycle oversight.

18. Act as a strategic liaison between business units the Production Support team and third-party support partners to ensure seamless execution and sustained reliability of production systems.

Required Qualifications:

1. Bachelors degree in Business or IT or equivalent education and related training

2. Four years of professional consulting project analyst or relevant industry experience with three years of specializing in systems implementations merger integration business transformation and change management

3. Strong analytical skills; excellent fact-gathering and business process mapping

4. Self-starter highly-motivated change agent Strong interpersonal communication collaboration and leadership skills

5. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

1. An understanding of current trends in technology

2. Ability to read analyze and interpret technical data

3. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification

4. Proficient in the use of Microsoft Visio PowerPoint and Excel graphs to prepare executive level presentations

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.

Availability

Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work