Graduate Technical Support Representative mf

Ariana - Tunisia

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Graduate Technical Support Representative m/f

Description -

Before applying:please note that to be eligible for this position you must have graduated in the last 12 months. This is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise

Job Summary
This role is responsible for resolving moderate to complex technical problems providing comprehensive responses about services and products and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes maintains customer relationships recommends improvements and coordinates departmental work while fostering positive relationships within the organization. The role operates independently using established protocols to address customer concerns with moderate judgment.

Responsibilities

Handles technical and service-related questions promptly and accurately.
Uses ticketing systems and follows standard operating procedures.
Communicates clearly and professionally across all channels (phone & email).
Keeps customers informed about resolution steps and timelines.
Takes ownership of customer issues until resolution.
Meets targets and ensures compliance with SLAs.
Identifies potential problems and acts to prevent them.
Offers guidance and solutions before issues escalate.
Suggests process enhancements and participates in quality initiatives.
Supports team learning and knowledge sharing.
Follows company policies and customer care guidelines

Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
A previous work experience is a plus preferably in remote support telephone support technologies and customer environments or a related field.

Languages

Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed.

Excellent level of English (oral and written) & Intermediate level of French.

Knowledge & Skills
Agile Methodology
Computer Hardware
Desktop Support
Help Desk Support
Microsoft Office 365
Operating Systems
Peripheral Devices
Technical Support

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Tunisia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

Unclear Seniority

Graduate Technical Support Representative m/fDescription -Before applying:please note that to be eligible for this position you must have graduated in the last 12 months. This is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as...

Graduate Technical Support Representative m/f

Description -

Handles technical and service-related questions promptly and accurately.
Uses ticketing systems and follows standard operating procedures.
Communicates clearly and professionally across all channels (phone & email).
Keeps customers informed about resolution steps and timelines.
Takes ownership of customer issues until resolution.
Meets targets and ensures compliance with SLAs.
Identifies potential problems and acts to prevent them.
Offers guidance and solutions before issues escalate.
Suggests process enhancements and participates in quality initiatives.
Supports team learning and knowledge sharing.
Follows company policies and customer care guidelines

Languages

Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed.