Technical Support Engineer, Tunis

Our Team

Were a mission-driven support team dedicated to ensuring a smooth reliable shipping experience for millions of customers. We value ownership curiosity and continuous learning working closely with engineering product and operations to quickly resolve issues and strengthen our systems. Our culture centers on collaboration support and knowledge sharing empowering every team member to make an impact from day one.

What You Will Do

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  Serve as a Technical Support Engineer acting as first-line support during issues and helping prevent future problems.
  Configure customer accounts and work with monitoring tools to detect issues early.
  Troubleshoot technical issues by collaborating with engineering product and operations teams.
  Document common issues best practices and solutions to improve internal knowledge bases.
  Participate in on-call rotations to support urgent operational needs.
  Escalate complex or high-impact problems to the appropriate teams with clear detailed information.

Your Qualifications
At Cimpress were committed to building a support team enriched by diverse perspectives fresh ideas and unique experiences. Whether or not you meet every qualification we encourage you to apply. Your background problem-solving style and drive to help others may make you an excellent fit for this roleor another opportunity on our team.

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  Flexibility to work shifts that align with the teams operational needs.
  Experience with any logging/monitoring tool
  At least 23 years of hands-on experience in a support-focused position.
  Excellent verbal and written communication skills in English.
  A passion for solving problems embracing challenges and developing creative solutions.
  Patience composure and professionalism when working under pressure with cross-functional teams and stakeholders at all levels.
  A growth mindset with the motivation to learn challenge existing processes and drive continuous improvement.

Nice to Have

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  A BS in Computer Science/CIS/MIS/Engineering or equivalent certification or work experience.
  An understanding of process automation.
  Experience working with problem and incident management tools such as Jira Pagerduty and New Relic.
  Experience working with tools such as GIT and Postman.
  Business analysis experiences.

Why Youll Love Working Here
This is a unique opportunity to lead and shape the future of impactful software solutions working alongside a diverse and talented team. We strive to give you everything you need to learn grow and succeed and take a step forward in your learning journey and your life. Through constant learning collaboration and perpetual exposure to whats next were always pushing boundaries and broadening our horizons. We have a Remote-First operating model and culture with team members in over 15 countries and 30 US states offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.

About Us
Led by founder and CEO Robert Keane Cimpress invests in and helps build customer-focused entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge best-in-world software that our mass customization businesses use to create personalized physical (and digital) products for over 17 million global customers. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products reach customers and track orders. And this kind of innovation keeps customers coming back.

Commitment to Diversity Equity & Inclusion
Cimpress exists to help our customers live their dreams. Each dream is unique and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative inclusive and innovative. We strive to role model and live an inclusive culture of fairness respect and belonging for all. And we work together to empower each other creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer
Cimpress Technology a Cimpress company is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race color sex national or ethnic origin nationality age religion citizenship disability medical condition sexual orientation gender identity gender presentation legal or preferred name marital status pregnancy family structure veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and in fact in many cases we strive to do more than the law requires.