Customer Engagement Specialist

Description:

Were seeking a Customer Engagement Specialist to join our mission-driven edtech team and empower educators through exceptional this remote role youll work directly with users classroom teachers and district administrators guiding them to succeed with our innovative learning products. Youll collaborate closely with our team to troubleshoot issues share user feedback and continuously enhance the customer experience.

This position is primarily remote with occasional travel to meet customers in person and represent edclub at educational conferences and trade shows. To set you up for success we provide training on our products and ongoing support from a collaborative team passionate about improving education through technology.

Required Skills:

-Solid verbal and written communication skills.

-Ability to speak with confidence and energy over the phone

-Excellent virtual presentation skills

-Proficient with Excel Word and Google Docs

-Telephone skills fielding calls and requests from customers

-Ability to type 50 WPM

-Good organization skills

-Ability to work both independently (with direction) and with a team

-Bachelors degree preferred

Responsibilities:

-Maintain a thorough knowledge of TypingClub and other edclub products.

-Provide excellent customer service by answering customer questions over email tickets and phone.

-Provide a professional and pleasant ordering experience for customers.

-Provide support to customers by resolving problems with regard to the product billing or taking orders.

-Coordinate efforts with other teams and teammates to resolve issues quickly.

-Perform root cause analysis for each issue escalating as necessary.

-Document and track issues in the software.

-Provide training and documentation for trending issues.

-Assist in improving the quality of the software by examining new features and providing feedback.

-Update our support help forum with relevant and repeated support topics.

-Help with logistics and setup of trade shows.

-Attend to high-value customers that are assigned to you.

About Company:

Edclub develops education technology tools that are effective customizable and easy to use. Our flagship product TypingClub is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.

Benefits andCompensation:Our compensation philosophy is to provide a competitive total compensation package with benefits professional development and continued opportunities for advancement within the company as we grow.

Health & Wellbeing

• Free medical dental and vision insurance for employees
• Short-term disability
• Long-term disability
• Life Insurance and AD&D
• Employee Assistance Program focused on mental and emotional wellbeing

Retirement

• 401(K) Safe Harbor Plan

Flexibility and Time Off:

• Generous and flexible paid time off for vacation sick leave and bereavement

Paid Parental Leave Plan

Perks:

• Top of the line quality IT equipment support standing desks and accessories
• Travel parking and Metro allowance

Flexibility and remote work availability

• Onsite group meals & snacks and yes a treadmill desk!
• Casual attire and a stress-free inclusive work environment
• On and offsite company events
• Fun and exciting wins!

EEOC

EdClub Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.