Client Operations Coordinator

Burlington, CO - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

CLIENT OPERATIONS COORDINATOR
Location: Burlington VT
Employment Type: Full-time
Reports To: Devon Klooster

WHO WE ARE

Open Approach is a values-driven client-focused IT services company based in Burlington Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT cybersecurity and compliance frameworks that meet strict standards such as NIST DFARS and CMMC.

We earn our clients business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution we aim to provide seamless experiences grounded in understanding integrity and practical solutions. We believe in making thoughtful informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.

At our core we value equity humility excellence accountability innovation and openness. These guide everything we do from how we collaborate internally to how we support clients through complex technical challenges.

We are continually refining our team enhancing our capabilities and investing in talent to drive forward meaningful change. We embrace candid feedback own our outcomes and strive to improve every day. If that sounds like the kind of company you want to grow with we would love to hear from you.

THE ROLE

Join our dynamic and rapidly growing tech company as a key player in providing outstanding customer experience. We are seeking an energetic empathetic and self-motivated individual who can thrive in a fast-paced environment and handle the challenges of working in a small company. You will be at the heart of our organization working closely with our talented team of Client Relationship Managers Project Managers Engineers Technicians and Sales as well as directly with our valued clients. If you have a passion for creating order managing tasks and relishing a little chaos we encourage you to apply and take pride in playing a vital role in our companys success.

THE SPECIFICS OF THE JOB

Below we list a lot of the normal stuff youd expect in a job description but heres the bottom line: its a task driven client-focused professional-level no-nonsense job for the person who loves getting things done and creating a lot of value-add. To succeed youll need to love being in motion.

Responsibilities

Support operational sales and procurement functions to ensure client satisfaction and internal efficiency.
Manage the full lifecycle of hardware and software procurement including quoting ordering renewals and warranty tracking.
Collaborate with clients engineers and Client Relationship Managers (CRMs) to ensure timely and accurate delivery of solutions.
Maintain meticulous documentation and communication throughout all procurement and project processes.
Triage client and vendor requests providing responsive and professional administrative support.
Assist Sales and CRM teams with account reviews budgetary quotes and long-term client planning.
Reconcile billing data user counts licensing and professional services in coordination with the Finance team.
Maintain data integrity and workflow consistency within ConnectWise and other internal systems.
Contribute to process improvements by documenting workflows and supporting the development of operational templates.
Deliver proactive client service through strong communication organization and follow-through.

What Youll Bring

Strong customer service orientation with a commitment to accuracy and reliability.
Excellent organizational skills and the ability to manage multiple priorities.
Collaborative mindset and comfort working cross-functionally with Sales Finance and Engineering teams.
Keen attention to detail in documentation billing and procurement tracking.
Desire to contribute to a culture of operational excellence and continuous improvement.

Job Requirements

Most importantly be kind and enthusiastic organized and communicative
High school diploma or GED equivalent required
Technically oriented with an understanding modern technology
Fast proficient and cloneable (just kidding on the cloneable)
Extensive knowledge of Microsoft Suite experience with a CRM and other reporting tools a plus
Outstanding communicator both orally and written
Excellent customer service skills
Self-starter who works well independently
Ability to prioritize given tasks and work efficiently towards completing them
Detail-oriented and exceptional organizational skills
Strong problem solver and analytical thinker
Professional demeanor

Experience

We are looking for the right person. Period. Experience matters yes but the right person matters more. No matter what apply if you think youd be a great fit.

BENEFITS

Health dental and vision coverage with generous employer contributions
Company-sponsored Life STD/LTD Disability and Workers Compensation
401(k) with 4% match starting day one
Generous PTO (starting at 16 days plus paid holidays)
Fully paid parental leave
Smartphone stipend for on-call rotation
Weekly company lunches coffee snacks and a pet-friendly office

HOW NOT TO APPLY

Forget to write a good cover letter so that we have no way of knowing how articulate you really are
Include a lot of grammatical and structural errors in your cover letter and resume
Hide your personality so we cant tell a thing about you other than that you are highly efficient in Microsoft Word

Thank you for your interest and best of luck in your search for work.

Learn more about us at

Required Experience:

Junior IC

CLIENT OPERATIONS COORDINATORLocation: Burlington VTEmployment Type: Full-timeReports To: Devon KloosterWHO WE AREOpen Approach is a values-driven client-focused IT services company based in Burlington Vermont. We deliver exceptional managed technology and phenomenal client support to organizations ...