Senior Specialist Knowledge Enterprise AI Assistant

Title : Senior Specialist - Knowledge - Enterprise AI Assistant

• Career Level: D3 Individual Contributor position.

• Location: Manyata Tech ParkBangalore

• Shift:9 to 6 or IST2 PM -11 PM ISTbusiness requirements.

• Work Schedule: Three days on-site two days remote (3/2)

• Experience required:8 to 11years.

About AstraZeneca:

AstraZeneca is a global science-led patient-focused biopharmaceutical company that focuses on the discovery development and commercialization of prescription medicines for some of the worlds most serious disease. But were more than one of the worlds leading pharmaceutical companies. At AstraZeneca we re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time freeing up money protecting AZs value and providing new capabilities.

What we do:

A trusted partner to the business were on a mission to make AstraZeneca more agile efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe were reimagining how we work. Here we drive new ways of working and operating models process simplification and innovative solutions whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

As a growing multi-national company theres so much potential to develop. Embrace opportunities at a global business thats facing new and varied challenges. This is the place to build an exemplary international CV.

A fun place to be were creating community hubs that build partnerships not just working relationships.

Were on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

Introduction to role:

AstraZeneca stands at the forefront of scientific innovation leading the way in addressing unmet medical needs and transforming patient outcomes. As pioneers in biopharmaceutical research and development we are dedicated to making meaningful advancements in our disease areas and improving the lives of patients worldwide.

Our people are our most important asset and as part of our dedication to enhancing the employee experience we have launched an innovative Employee Experience programme aimed at fostering a culture of empowerment growth and collaboration. At the heart of this initiative isour Enterprise AIAssistantthemyAZservice whichseeksto revolutionize the way employees access support and resources. This transformativeservicereflects our commitment to providing our workforce with seamless efficient and personalizedassistance. As we continue to prioritize the well-being and professional development of our employees we areseekinga talented and forward-thinkingmyAZKnowledge Analysttojoin our team and contribute to our mission of redefining the future of employee support and experience.

What you will be doing:

As themyAZKnowledgeAnalystat AstraZenecayou will work closely with themyAZKnowledgeManagerto support the design implementation and scalingof theEnterprise Knowledgestrategy. You will collaboratewithfunctional Knowledge teams and otherstakeholdersacross the businesstodrive Knowledge Management initiatives aimed at enhancing AI powered Employee support.

Your role will focus heavily onmaintainingand improving the health oftheknowledgeassetsthat drive the answers provided by themyAZservice.You willleverage onyourcross-functionalcollaborationand stakeholder managementskillstodrivediscoverability and accuracy of the answers served by AI technologies.You will manage taxonomy content lifecycle search optimization and quality standards in partnership with productsupportand functional Subject Matter Experts (SMEs).

You will alsomonitorand analyze key Knowledge Management metrics toidentifyand implement opportunities for improvement and optimization.

Key areas of focus for this role:

1. Knowledge Health

• IdentifyKnowledge content gaps and drive processes and initiatives tomitigate andclose these gaps

• Monitor Knowledge Quality Index and lead initiatives tomaintainand improve quality thresholds

2. Continuous Improvement

• Track andandanalyseKnowledge Management performance indicators (such as but not limited to Feedback metricsTicketdeflection Content views) toidentifytrendsgapsand remediation opportunities in Knowledgebases.

• Partner with cross-functional Knowledge teams and business functions to drive functional accountability to createmaintainand optimize theirKnowledgecontent.

3. AI Adoption and User Support

• Be an evangelist to drive adoption of new AI technologies and related processes and content standards.

• Work together with themyAZService team tosupport on Knowledge-related incidents

• Collaborate withvariousfunctions toidentifyand integrate new sources of Knowledge.

4. Innovation

• Stay informed about industry best practices and emerging trends to drive future demands of AI driven Knowledge Management.

• Use a forward-looking approach toidentifyand implement new use cases for Knowledge Management.

Essential requirements

• Minimum of 5 years of experience in service-focused Knowledge Management

• Experience with ServiceNowKnowledgeManagementas well as other similar platforms

• Strong understanding of taxonomy metadata and ontology concepts and their application within knowledge management systems.

• Excellent communication and collaboration skills with the ability to work effectively across diverse teams and stakeholders.

• Strong analytical and problem-solving abilitiesto drive continuous improvement.

Desirable

• Strong understanding of Knowledge-Centred Support (KCS)methodology

• Experience of working in aPharmaceuticalindustryorotherregulatedenvironment

• Experience ofworking as part of an Employee Experience transformation initiative

WHY JOIN US

Were a network of ambitious self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering primmest-in-class technology and data solutions.

Were not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply its because we make a significant impact. Everything we do matters.

SO WHATS NEXT

Are you already envisioning yourself joining our team Good because wed love to hear from you! Click the link to apply and well be in touch as soon as we can.

WHERE CAN I FIND OUT MORE

Our Social Media Follow AstraZeneca on LinkedIn are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.