Facilities Ticket Administrator

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Receive and log incoming tickets from Orbit 4 email phone and club staff with complete and accurate data.

Assess incoming tickets set priority/severity and assign to appropriate OFM/vendor.

Create and assign Tickets in Orbit 4; confirm vendor acceptance and ETA.

Monitor SLAs and escalate when SLAs are at risk or beyond.

Ensure ticket fields tags photos and attachments are complete and standardized.

Produce daily/weekly/monthly dashboards and reports (volume open/closed SLA compliance vendor performance).

Maintain and refine ticket templates triage rules and workflows in Orbit 4.

Provide updates to club staff and ensure closure notifications are sent.

Archive old tickets and assist in procurement-related routing as needed.

Members Feedback assessment on the key issue.

Required Skills & Qualifications

12 years experience in operations customer service or ticketing administration (preferably in FM).

Proficiency in Orbit 4 or similar CAFM/CMMS platforms.

Strong written and verbal communication skills (English & Filipino).

Good Excel skills (pivot tables formulas) for reporting.

Strong attention to detail process-oriented and organized.

Desirable: experience with vendor SLA management Power BI or gym equipment maintenance knowledge.

Behavioral Competencies

Problem-solver with strong ownership and follow-through.

Collaborative communicator across vendors club managers and internal teams.

Data-minded and proactive in reporting insights for improvements.

Key Responsibilities Receive and log incoming tickets from Orbit 4 email phone and club staff with complete and accurate data. Assess incoming tickets set priority/severity and assign to appropriate OFM/vendor. Create and assign Tickets in Orbit 4; confirm vendor acceptance and ETA. Monitor SLAs and...