Bartending Lead SAFE Credit Union Convention Center

We are currently seeking a Bartending Lead at the Safe Credit Union Convention Center.

The Bartending Lead takes a leadership role among fellow servers in providing fast and
efficient service to customers. They will assist managers in organizing service of a variety of pre-made
or made fresh-to-order snacks beverages and entrée items from Sodexo Live!s Quick Serve menu.
Style of service may be either grab-and-go restaurant-style or in-seat service format. Bartending Lead may work at various locations throughout venue decks and concourses including mobile stands permanent stand fixtures or cafes/bistros. They may handle
monetary transactions and are responsible for maintaining Sodexo Live!s standards for cleanliness and sanitation.

Major Responsibility: Support servers and act as a role model in providing outstanding service to all
customers.

Supporting Actions:

Organize and perform shift duties according to Sodexo Live! procedure for opening and closing all locations at start and close of business.
Follow all Sodexo Live! uniform and grooming standards.
Attend pre-shift or pre-event check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
Follow established procedure for time and attendance and taking assigned meal breaks.
Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
Participate in and foster positive team relations with wait staff fellow cashiers other Bartending Leads
and management.
Acknowledge each guest who enters service areas; Display alert posture smile make direct eye
contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
Continually observe surroundings and monitor guests to ensure they are properly attended to;
Immediately alert Security of any suspicious activity.
Maintain positive on-going communication with staff and supervisors; Relate information
regarding guest complaints and/or feedback to ensure that customer needs are always met;
Make proactive suggestions for improving the customer experience at all points of sale.
Comply with Health Department regulations and requirements as well as Sodexo Live!s standards
for sanitation and safe food handling.
Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints; Involve a supervisor when previous methods have been unsuccessful.
Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
guests to verify age requirements for consumption of alcohol.
Perform other tasks and duties from time to time as directed.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted your resume will remain on file for 90 days. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex age genetic information status as a protected veteran or status as a qualified individual with a disability or any other characteristic protected by applicable Federal State or Local law.