IT Support Technician
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
RESPONSIBILITIES
Installation configuration and troubleshooting of end users computing devices (PC/iPad/Mac/Chromebooks)
Support end-users (L1 Helpdesk)
Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
Troubleshoot diagnose and resolve basic technical hardware and software issues
Troubleshoot and resolve basic network and server access problems for end users
Respond to queries either in person by email chat or phone
Logging of all school staff and teachers/students queries in ticketing tool
Track and escalate problems and requests to appropriate IT resources
Investigate and escalate situations requiring urgent attention
Inform management of recurring problems
Follow up with customers to ensure issue has been resolved and close ticket
Document resolutions for knowledge base
SKILLS ABILITY AND REQUIRED QUALIFICATION
Minimum of 3-years experience in L1 IT Support
Ability to work in shifts (IT-Support operating hours: 7:30am 6pm)
ITIL certified
Working Experience/ Technical knowledge on the following:
Windows 11
EPSON Touch Projectors
Google Workspace (Gmail/Google Drive/Google Meet/Google Chat)
Windows Active Directory basic user administration
PC imaging (SCCM)
Microsoft Office 2024
Carts Management
Docking station cabling
Ticketing tools (GLPI)
Basic Network knowledge (LAN Wi-Fi)
Excellent customer service and follow-up
Strong interpersonal skills
Team player
Good command of English language
French language is an added advantage
Able to adapt to changes
Positive can do attitude
Multi tasks attention to details proactive and flexible
WORK RELATIONSHIPS
End-users
VIPs
IT Department (L2)
Vendors and contractors (L3)
REPORTING
IT-Support Team Lead
WORKING CONDITIONS
Ability to work in shifts (IT-Support operating hours: 7:30am 6pm)
Full time employment on the basis of 40 hours per week
Company Industry
IT Services and IT Consulting
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
