Escalation Specialist
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Job Location:
Muhlenberg County, KY - USA
Yearly Salary:
$ 81960 - 94200
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are seeking a dynamic problem-solving professional to join our team as an Escalations Specialist. By using your excellent communication skills and keen attention to detail you will play a pivotal role in resolving intricate customer service issues and fostering an improved customer experience.
Requirements
Our Escalations Specialist will manage escalated customer service inquiries and complaints by providing efficient prompt and high-quality responses. You will collaborate with various internal departments to find solutions track escalation cases to ensure timely resolution and mitigate potential risks that may affect customer satisfaction.
Key duties for this role include:
* Managing escalated cases and resolving complex problems
* Collaborating across teams to address customer swiftly issues
* Implementing customer-centric strategies to enhance the customer service experience
* Assessing trends in escalated issues and making recommendations for service enhancements
Benefits
Paid Time Off
Life Insurance
Health Insurance
Dental Insurance
Vision Insurance
Employee Wellness and 401k
Required Skills:
Knowledge of office management systems and procedures Working knowledge of office equipment like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint in particular) Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
