Help Desk Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
This is a contract to hire role.
Job summary:Under general supervision provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service functionality and user satisfaction by answering questions troubleshooting and resolving complex problems. Performs related duties as assigned or directed. Required Skills: 1-2 years of experience of help desk experience Preferred Skills: ServiceNow for ticketingCustomer Service Experience (up to 60 calls a day)
Required Skills:
Job summary:Under general supervision provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service functionality and user satisfaction by answering questions troubleshooting and resolving complex problems. Performs related duties as assigned or directed. Required Skills: 1-2 years of experience of help desk experience Preferred Skills: ServiceNow for ticketingCustomer Service Experience (up to 60 calls a day)
Required Education:
Bachelor Degree
Company Industry
IT Services and IT Consulting
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
