Crisis Management Billing Team Deputy Team Leader
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Job Summary
Crisis Management Billing Team Deputy Team Leader
This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team providing accurate effective operational and problem-solving support within the Willis Towers Watson CEM framework.
The Role
Operational and Service Delivery
Supporting Line Management responsibility for UK-based K&R billing team
- Understand apply and where necessary explain the business unit policies and procedures.
- Deliver timely and accurate end to end client documentation within the CEM framework FCA and contract certainty requirements
- Loading of data into the relevant WTW systems in an accurate and timely manner
- Undertake and verify due diligence of new clients markets and third parties
- Review monitor and provide resolution to technical questions from clients markets A&S claims compliance and business unit colleagues to ensure that the clients best interests are maintained
- Support the BU in accurate tracking and processing of revenue as required
- Assist and liaise with Xchanging the bureau submission and Facilities teams on submission queries
- Communicate effectively with colleagues markets and others where appropriate to maximise service delivery levels
- Undertake all mandatory training within the deadline set
- Undertake annually required level of Continuous Professional Development
- Perform quality checks on all documentation
- Maintain confidentiality of information at all times and manage data in line with WTW guidelines
- Any other duties as requested
Qualifications
The Requirements
Ability to work on own initiative and manage conflicting priorities
Keen eye for detail
Excellent organisational and prioritisation skills and the ability to work to deadlines
Able to build and maintain effective relationships with a wide range of colleagues and external sources
Good communication and interpersonal skills
Proficient use of MS Word Excel and Outlook
Understanding of working with and adhering to processes and systems to support client service delivery
Working knowledge of insurance industry wordings and the regulatory environment
Working towards or willing to undertake CII qualifications
- Previous people management / supervisory experience preferable
Equal opportunity employer
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email
Key Skills
- Google Analytics
- Communication
- ABAP
- Flex
- French
- Arbitration Law
