Product Manager, User Management
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Job Summary
As our Product Manager User Managementyoull:
Help develop and evolve the core user management capability that underpins every GWI product experience. Youll contribute to building secure scalable systems that support authentication permissions roles licensing and account structures - enabling both customer self-service and internal operational efficiency.
Youll work closely with Engineering Design Customer Success Commercial Product Support and Security to deliver intuitive user and admin experiences enterprise-ready identity features and tooling that supports product-led growth. Your work will ensure customers can confidently manage access adopt new features and expand their usage across the platform.
What do I need to bring with me
Youll need to be able to demonstrate the core skills this role requires. Heres what the team will be looking for in you:
Product Execution & Delivery
- Experience delivering features or product areas within a B2B SaaS environment ideally involving platform or infrastructure components.
- Ability to define clear requirements break down complex problems and work iteratively with Engineering and Design.
- Strong prioritisation skills with comfort balancing user needs technical constraints and commercial impact.
Domain Understanding
- Exposure to or interest in identity authentication roles/permissions licensing or other user management systems.
- Ability to understand and explain how these capabilities fit into broader product workflows customer journeys and upgrade paths.
- Willingness to deepen technical knowledge and ask smart questions to understand engineering trade-offs.
Technical Product Management
- Ability to work closely with engineers participate in solution discussions and translate technical concepts into clear user or business outcomes.
- Comfort working with data models system flows and scalable frameworks such as entitlements or account structures.
Cross-Functional Collaboration
- Clear structured communication skills that make complex topics simple and actionable for internal and external audiences.
- Experience working with teams such as Engineering Security Customer Success Support and Legal to navigate dependencies.
- Ability to balance customer-facing needs with internal system and tooling requirements.
Problem Solving & Decision Making
- Ability to navigate ambiguity and break down multi-layered problems into structured testable steps.
- Experience using data experimentation or usage signals to inform decisions and guide iterations.
- Comfortable supporting product work that may require migrations transitions or incremental rollout planning.
Growth Mindset & Ways of Working
- Curiosity adaptability and appetite to learn - especially in an evolving technical and platform-oriented domain.
- Proactive energy and ownership with the ability to move work forward independently while seeking alignment when needed.
- Collaborative and open working style that contributes to a healthy product culture within squads.
Equally important is attitude. We want people who think big (to make an impact) ask why (to find a better way) and show respect (to everyone at every level all the time). Those are our values and theyre a big part of what were looking for in you.
Why Join Us
- Youll shape a foundational platform capability that impacts every GWI product experience.
- Youll influence both customer-facing and internal systems driving operational scale and product-led growth.
- Youll work deeply cross-functionally across Product Engineering Security Commercial and more.
- Youll help build the identity and access foundations that unlock GWIs next stage of growth.
What We Offer
At GWI youll find meaningful work visible impact and a culture that empowers you to do your best. Our package includes:
- Time to recharge 25 days annual leave plus office closures over the holidays.
- Health & wellbeing Health cash plan enhanced family benefits carer days and mental health support.
- Financial benefits Competitive salary 4% pension matching and recognition programs that celebrate success.
- Flexibility & balance Flexitime early Friday finishes hybrid and remote options plus a work from home budget.
- Career growth Accredited learning leadership development and global career mobility.
- Community & impact DE&I initiatives volunteering opportunities donation matching and payroll giving.
Diversity Equity & Inclusion
Diversity is fundamental to who we areboth as a data company and as a workplace. Our data reflects global realities and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients.
As a Disability Confident employer we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.
At GWI you will find a place where you can contribute meaningfully grow professionally and belong fully.
#li-hybrid
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
GlobalWebIndex is the consumer data your marketing needs. Our insights and analytics help you understand what your consumers want and how to target them. GlobalWebIndex features digital insight data from countries all around the world, helping you generate ideas and measure impact.
