Jericho Tennis Club General Manager COO
Share
Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Jericho Tennis Club in Vancouver BC is seeking a progressive people-focused General Manager / Chief Operating Officer to build on its rich legacy and drive operational excellence and member satisfaction.
POSITION SUMMARY
The GM/COO is the chief operating executive of Jericho Tennis Club charged with the leadership management and day-to-day oversight of all Club operations. Reporting to the Board of Directors the GM/COO translates vision and policy into effective strategies ensuring delivery of outstanding member experiences operational sustainability and organizational health. A highly visible and approachable leader the GM/COO is responsible for shaping a positive staff culture stewarding the Clubs financial strength and fostering strong relationships with members staff and the Board in line with a modern partnership-based club governance model.Current Challenges & Opportunities
Cultivate a Cohesive Visionary Leadership Team: Foster a world-class executive team aligned with Board strategy by developing internal talent and strategically recruiting to fill key gaps ensuring the clubs long-term success.
Modernize Governance and Operations: Advance Jerichos transition to a best-practice governance model that prioritizes Board strategy and empowers management leadership.
Elevate Facilities & Member Experience: Lead projects to modernize facilities and deliver exceptional member-centric programs and services while preserving the Clubs unique tradition and community.
Enhance Operational Efficiency: Streamline administrative and service processes through technology integration and continuous improvement.
Foster Team Engagement & Talent Development: Cultivate a positive high-performing staff culture by investing in recognition training and succession planning.
Strengthen Communication & Transparency: Promote open effective communication across all levels reinforcing trust and a sense of shared purpose among members staff and the Board.
KEY COMPETENCIES & RESPONSIBILITIES
To be successful in this role the GM/COO will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.GM/COO/Leadership
- Visible approachable and trusted leader who listens communicates transparently and embodies integrity.
- Strong team builder who develops empowers and aligns staff to deliver results across all functional areas.
- Culturally attuned; celebrates the Clubs heritage and tailors initiatives to maintain a sense of belonging and community.
Strategic & Operational Skills
- Demonstrated experience in private club/general management or as COO at a complex member-oriented club or guest-centric hospitality organization.
- Proven ability in financial planning and management capital project execution and modernizing club systems and practices.
- Adept at change management process improvement and implementing new approaches rooted in member/staff input.
- Commitment to data-driven decision making and measurable goal-setting.
Member Experience
- Champion a culture of personalized service community and social connection while upholding Club traditions.
- Oversee improvements in F&B offerings and social programming.
- Build strong relationships to promote a vibrant and welcoming Club environment.
- Forward-thinking; seeks opportunities to enhance member value (programming amenities events communications).
- Advocates for technology sustainability and facility improvements that enrich the experience.
Communication
- Ensure clear proactive and transparent communication with members staff and the Board regarding Club plans changes and progress.
- Utilize multiple channels to keep all stakeholders informed and engaged and responds promptly and constructively to concerns and feedback.
Organizational Alignment
- Lead the assessment and improvement of internal systems and technology to better align operations with member needs.
- Ensure seamless integration between Club management systems and the member app enabling better data flow enhanced analytics and an improved user experience for members and staff.
- Evaluate technology solutions that facilitate efficient financial reporting member communications and overall operations.
CANDIDATE PROFILE
The General Manager / Chief Operating Officer is responsible for leading the team to achieve Jericho Tennis Clubs strategic objectives and to advance its culture of excellence innovation and community. The ideal candidate will possess the following qualifications:- Professional Experience: Demonstrated success as a General Manager COO or equivalent at a member-oriented club or guest-centric hospitality organization. Proven ability to drive operational improvements across all club functions.
- Leadership & Interpersonal Skills: A dynamic results-oriented leader who is visible approachable and skilled at building and motivating high-performing teams. Experience engaging with a board of directors and upholding strong standards of governance.
- Financial Acumen: Expertise in budgeting cost control financial analysis and capital planning with a record of improving financial systems reporting timeliness and F&B performance.
- Member Focus: Deep understanding of and responsiveness to the culture and expectations in a membership-driven environment. Commitment to delivering consistently exceptional personalized experiences for all members and guests.
- Relationship Management & Conflict Resolution: Skilled in building positive relationships and navigating divergent perspectives across a diverse member and staff community with professionalism discretion and empathy. Demonstrates strong emotional intelligence and active listening to navigate challenging situations enhance trust and maintain a positive respectful club culture. Promotes open communication and fairness in all interactions reinforcing the Clubs values of community respect and excellence.
- Strategic & Innovative Thinking: Ability to develop and implement forward-looking strategies for facility modernization technology enhancement (including systems and member app alignment) and event-driven revenue growth.
- Operational Excellence: Experience overseeing all aspects of club operations including facilities F&B member events staff development and continuous improvement initiatives.
- Communication: Exceptional verbal and written communication skills with a focus on transparency clarity responsiveness and effectively communicating with members staff and the Board.
- Values & Promotes Belonging: Commitment to fostering an inclusive welcoming environment for members and staff.
- Professional Development: Passion for continuous learning and staying current with industry best practices. Demonstrates a commitment to the growth development and empowerment of team members through succession planning training and ongoing feedback.
Education:Bachelors degree in business hospitality or related field required; industry certification (CCM CCE) is strongly preferred.
Required Experience:
Chief
Key Skills
- Logistics & Procurement
- Health Education
- Gynecology
- Marine Biology
- Government
About Company
GGA Partners is an international consulting firm and trusted advisor to many of the world’s most successful golf courses, private clubs, resorts, and residential communities.
