Student Insurance Rep

Position Function:

To maintain all customer-service aspects of the student-insurance-plan process (assist students reconcile invoices/spreadsheets etc.) establish outbound referrals for Champus/Tricare/VA patients with various providers as needed assist at the front desk (including but not limited to check-in check-out taking payments entering charges etc.) perform provider enrollment functions.

Salary Grade:09

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC these positions are Unclassified and salary ranges are determined by the hiring department.

Essential Duties and Responsibilities:

1. Assist students or their representatives in all aspects of the student-insurance process
2. Serve as liaison between students and the student insurance broker and between MSU and the student insurance broker
3. Reconcile invoices/spreadsheets related to student health insurance.
4. All aspects of Athletic Department billing and collections
5. Establish outbound referrals for all Tricare (including Prime) patients as needed
6. Establish outbound referrals for any other patients as needed or directed
7. In a professional and friendly manner:
a. Greet and check-in patients
b. Register patients and obtain/verify all insurance information
c. Obtain appropriate signatures
d. Direct patients to the appropriate areas
e. Check-out patients
f. Collect and post front-desk payments
8. Set up files and medical records.
9. File and retrieve records and reports.
10. Assist in explaining medical charges and making collections as needed.
11. Operate various office machines.
12. Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent.
Two years of Experience with Medical Claims or a related field.

Any equivalent combination of related experience and/or education approved by the Department of Human Resources Management.

Preferred Qualifications:

Any education or experience above the minimum requirements.

Knowledge Skills and Abilities:

1. Basic computer skills
2. Medical office practice management software
3. Basic knowledge of Microsoft Office

Working Conditions and Physical Effort

1. No unusual physical requirements.
2. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
3. Frequent - Externally imposed deadlines; set and revised beyond ones control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; irregular hours may be anticipated; meeting of deadlines and coordination of unrelated activities are key to position.
4. Job frequently requires walking sitting reaching talking hearing handling objects with hands
5. Job requires standing stooping/kneeling/crouching/crawling and lifting up to 10 pounds
6. Vision requirements: Ability to see information in print and/or electronically
7. Hearing requirements: Heavy telephone contact requires ability to hear and respond to telephone conversations

Instructions for Applying:

Link to apply: applicants MUST apply online at to be considered for this position.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment programs or activities based on race color ethnicity sex pregnancy religion national origin disability age sexual orientation genetic information status as a U.S. veteran or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance 231 Famous Maroon Band Street P.O. 6044 Mississippi State MS 39762 .

What do I do if I need an accommodation

In compliance with the ADA Amendments Act (ADA) if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi StateUniversity please contact the Department of Human Resources Management attel: or.

If you have any questions regarding this policy contact the Department of Human ResourcesManagement ator. Upon request sections of thisjob listing are available in large print and readers are available to assist the visually impaired.