HR Operations Specialist

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

The HR Operations Specialist is a key operational partner to Gustos HR Partners helping streamline and execute client work across systems projects and processes. This role owns the day-to-day operational rhythm that keeps our HR engagements running smoothly from inbox triage and task routing to process automation and employee onboarding/offboarding. The ideal candidate thrives in a fast-paced environment possesses a strong attention to detail and is passionate about solving problems efficiently to ensure seamless client support. This role offers a front-row seat to how Gusto delivers HR at scale ideal for someone excited to grow into broader People Ops program or client-facing roles. Youll help shape how Gusto HR delivers scalable white-glove HR service by pairing human expertise with operational excellence.

About the Team:

As Gustos HR Partner program scales our HR Operations team is reimagining how we deliver exceptional efficient and consistent service to hundreds of clients. Youll be part of the team building the operational foundation that enables HR Partners to focus on strategic impact.

Heres what youll do day-to-day:

This role manages the operational workflow for our HR Partners ensuring timely and compliant execution of various HR tasks across multiple client accounts.

Heres what youll do day-to-day:

• Support and manage workflows embedded within the HR Partners daily operations proactively monitoring inboxes Slack channels and meeting action items to identify and independently address client requests.
• Efficiently handle high volumes of daily tasks utilizing established triage protocols to prioritize and reprioritize work with an emphasis on immediate support for payroll blockers and critical benefits questions.
• Utilize Asana to manage all open projects and tasks maintaining clear and consistent communication between the HR Partner Operations team and the client.
• Route all Level 1 items (e.g. system support simple administrative tasks) to the internal Dedicated Support Advisor (DSA) and diligently follow up to ensure their timely execution.
• Identify opportunities to automate recurring processes or improve workflow efficiency using tools like Asana rules Gmail filters Gumloop or AI assistants.
  
  
• Master the triage process quickly distinguishing between Level 1 administrative tasks Level 2 operational support and escalations (e.g. payroll blockers benefits questions) to ensure continuous client service.
• Execute or delegate Level 1 back-end administration within Gusto managing system upkeep data entry time card corrections wage garnishments and other Gusto system-based activities.
• Draft routine communications and prepare compliance-related documents.
• Support basic employee inquiries (e.g. PTO pay policy questions).
• Own client-specific onboarding and offboarding logistics including system setup documentation and benefits enrollment coordination.
• Maintain and update client records audit data accuracy and support compliance tracking across systems.
• Document recurring workflows and propose process improvements to drive efficiency and consistency.
• Support benefits payroll and compliance processes by gathering documentation preparing forms and ensuring timely follow-through.

Heres what were looking for:

• Experience & HR Passion: Minimum 2 years of experience in an Operations HR Support or HR coordination role ideally in a consulting SaaS or multi-client environment.
• Demonstrated passion for building scalable HR processes and improving systems.
• Organizational Mastery: Exceptional organizational skills and a keen eye for detail; you are someone who loves checklists processes and getting things right especially when managing a high-volume task list.
• Technical Proficiency: Strong proficiency with technology and the ability to learn new systems quickly.
• Tech Savvy: A high level of comfort with Google Suite and modern productivity tools (Slack Asana Zoom etc.) is required. Proven examples of leveraging AI to solve tasks are a significant advantage.
• Direct hands-on experience with Gusto is required; familiarity with other HRIS or payroll systems is a plus.
• Communication: Excellent communication skills with the ability to convey complex information clearly and professionally both in writing and verbally to internal and external stakeholders.
• Adaptability & Priority Management: Proven ability to manage multiple priorities and adapt quickly to the changing needs of a fast-paced client-focused environment.
• Integrity & Confidentiality: Demonstrated ability to maintain confidentiality and handle sensitive employee and client issues with the utmost integrity and discretion.
• Mindset: A proactive collaborative and deeply service-oriented mindset that approaches all tasks with empathy and care.

Our cash compensation amount for this role is between $100000 - $115000/year in Denver and most other major cities and between $120000 - $140000/year for New York & San Francisco. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.