Treatment Coordinator

About Us

For over 31 years Robinson Ries Orthodontics has proudly served the Columbia Missouri communitycreating thousands of beautiful confident smiles. At our practice we emphasize a patient-centered approach skillfully blending advanced technologiessuch as Invisalign Damon braces clear braces overbite correctors palatal expanders and accelerated treatment options like Accelent or Propelto tailor treatment plans that meet each patients unique goals and schedule.

Position Overview

Were seeking a compassionate detail-oriented candidate to help us uphold our reputation for excellence and personalized patient care. Whether youre guiding patients through their first consultation or assisting with advanced treatment options youll be an essential part of delivering exceptional orthodontic experiences.

Why Join Us

Be part of a practice with deep roots in the Columbia community and a reputation for excellence.

Work in an environment where you get to start the process of creating a beautiful smile for all of our patients and watch their confidence grow in the process.

We offer competitive pay with monthly bonus opportunities alongside medical dental and vision insurance options. We also offer a matching 401k program STD and LTD Insurance options company-sponsored Life Insurance plans 6 paid holidays and Paid Time Off.

Thrive in a collaborative patient-first environment where every smileand every team membermatters.

Summary of Position:

The Treatment Coordinator is a pivotal role to Robinson and Ries Orthodontics and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.

Essential Job Function:

• Obtaining high treatment acceptance by explaining cost of treatment insurance coverage and finance options.
• Solicit referrals frompatientspost-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Presentingtreatment plans and giving estimates of treatment costs in an effective manner.
• Educating and discussing the Orthodontists treatment plan after diagnosed and reviewed by the clinical staff with the patient.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
• Exhibit excellent customer service and communicate withpotentialcustomers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments financial obligations send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Core Competencies:

• Being Resilient-Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability-Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively-Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus -Building strong customer relationships and delivering customer-centric solutions.
• Drives Results -Consistently achieving results even under tough circumstances
• Instills Trust -Gaining the confidence and trust of others through honesty integrity and authenticity.
• Interpersonal Savvy -Relating openly and comfortably with diverse groups of people.
• Persuading -Using compelling arguments to gain the support and commitment of others.

Knowledge Skills and Abilities:

• High level knowledge of Orthodontics and associated treatment planning.
• Action-oriented and taking initiative being adaptive and flexible in a changing environment.
• Understand and can effectively communicate techniques utilized in the Orthodontic field.
• Have a detailed knowledge of dental insurances service limitsand financing options.
• Customer service or sales experience along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients parents and staff.
• Integrity always doing the right thing.
• Dependable reliable to be at work when scheduled.
• Attention to detail.
• Able to organize work engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearanceat all times.
• Computer skills: Microsoft office andWeb Browser.
• Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma GED or equivalent Required
• 1-3 Years Relative Experience