Case Manager III (TISH)

Catholic Charities Housing Support Services - Treasure Island Supportive Housing: To provide individual and crisis intervention counseling and services to program clients in order to ensure opportunity for clients to maintain their housing. To implement and deliver all aspects of peer support and to assist program participants in achieving short and long term goals.

Salary: $ 32.89-$33.89

Location: Onsite 5 days a week

Case Manager CM will work with families who have/had recurring episodes of homelessness with associated disabilities remain housed. Families receive housing subsidies in permanent supportive housing modality with activities that help sustain long-term housing and self-sufficiency. The TISH Program is one of many programs that provide a continuum of services to families.

CM will be responsible for core housing case management benefits advocacy support services for physical and mental health acute/chronic and problem-solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization and financial outlook.

CM will work to assess the Participants needs by providing immediate services personal goals and services plans. Work with Participants around self-sufficiency how to maintain independence and prevent a reoccurrence of homelessness.

CM will work with individuals/families in permanent supportive housing. Families receive housing subsidies supportive services and activities that help sustain healthy lives and self-sufficiency. A multitude of onsite community-based and integrated services are offered to residents. These services assist participants in obtaining and maintaining residential financial and health/psychosocial stability. The Treasure Island Supportive Housing Program is one of many programs that provide a continuum of services to families.

Through the program clients may receive case management referrals to community support and counseling.

• Caseload portfolio assignment up to 40 clients Families: adults w/children 0 17.5
• Including but not limited to: crisis intervention counseling and support services client data collection information and referral collection of documents needed for program participation and coordination of service to address the clients immediate needs.
• Work in collaboration with Program Division and Agency staff/team to design and implement program operations and policies.
• Provide ongoing support including but not limited to the following: information and referral for services client contact and assist in meeting the goals of the clients service plan.
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Participate in related program agency and community meetings as assigned.
• Consistent with the needs of the Program/Job assignment entering and maintaining proper client information and program documentation updates/changes - client data collection.
• Provide direct services to residents.
• Demonstrate the ability to engage individuals in a welcoming hopeful empathetic manner regardless of disability or phase of recovery.
• Customer Services skill to de-escalate; empathy communication organization critical thinking active listening self-care cultural competence and patience.
• Provide intake and ongoing services including but not limited to the following: crisis intervention counseling support services client data collection information and referral budget development and rental installment planning.
• Screen for co-occurring disorders and recognize diagnostic criteria used to identify substance abuse or dependency.
• Provide practical support education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills
• Participate in all assigned program and organization meetings case reviews and training
• Participate in all program activities/events for families; may include occasional evening/nights and weekends
• Make referrals and serve as a liaison to other service providers and agencies
• Conduct community-based workshops relevant to the needs of the client base in coordination with community events
• Conduct outreach to actively engage tenants in appropriate services workshops and Treasure Island community and/or family activities
• Serve as the liaison between property management program staff and residents
• Assesses and evaluates the needs of individuals and continues caseload contact to develop goals.
• Completes referral forms clinical and legal documentation necessary to obtain community-based services for clients as well as collaboration and communication with other SA/MH community partners.
• Educate and connect residents to the wide array of services available to families.
• Documentation: Input maintain proper client and program documentation updates/changes client data collection information and referral collection of documents to address Participants immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in improvement or destabilize housing and to conduct an appropriate intervention as required
• Other duties as assigned
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelors degree in Social Work or related field with a minimum of two 2 years directly related experience in case management. Sensitivity to and possess a knowledge of HIV/AIDS services homelessness/unstable housing substance use disorders and associated Healthcare physical and mental health acute/chronic
• Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
• Strong knowledge of substance disorders and associated health issues.
• Excellent written and verbal communication skills
• Electronic data collection input and information maintenance
• Computer Skills and MS Office Suite knowledge

Knowledge Skills & Abilities:

• Must have experience in assessments and strong crisis intervention skills particularly with people with HIV/AIDS substance use disorders and associated Healthcare physical and mental health acute/chronic.
• Certified or familIar with HCV/Housing Quality Standards.
• Interacting with persons from various social cultural economic and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Achievement and Client-oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information problems situations practices or procedures in order to define the issues/challenges relevant factors or concerns to accomplish success.
• Formulate logical and objective conclusions through Client Services Plans.
• Organize material information and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
• Coordinate people resources information TO maximize success.
• Additional languages .
• Occasional work in incremental weather Pantry Outreach and Home Visits

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Intermittent lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.
• Light work: Exerting up to 20 - 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

Driving is required for the position incumbent must have a valid California drivers license.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting use of profanity and inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments new policies or projects.
• The work environment is a typical office environment.
• Noise level in work environment is usually moderate in accordance with a typical office environment.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children who may be loud and at times behaviorally challenged.
• The work environment will include children ages 0 months to 5 years old.
• The work environment will include children ages 4 to 17 years old.
• The work environment will include children ages 8 to 14 years old.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is occasionally exposed to cleaning products.
• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint glue permanent markers dry erase markers and crayons.
• The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
• The worker is required to wear a respirator.
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The work environment includes traveling using various modes of transportation.
• The work environment may include driving an agency vehicle.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Manager