Assistant Program Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner mobilized to share hope wherever there is hardship building communities that are just and know the love of Jesus.

Core Values:

The Salvation Army Canada and Bermuda Territory has four core values:

Hope: We give hope through the power of the gospel ofJesus Christ.

Service: We reach out to support others withoutdiscrimination.

Dignity: We respect and value each other recognizingeveryones worth.

Position Purpose Summary:

The Assistant Program Manager is a Leadership-in-Development position. The Assistant Program Manager supports and assists all Housing Program Services under the Director of Programs to ensure that all Housing Program Services provided by the Edmonton Centre of Hope are delivered in a manner that demonstrates respect for the individual and achieves the goal of providing a home-like environment in keeping with Christian principles.

Accountabilities:

Program Operations

• Provide front line support to Program Staff in the event of an emergency or difficult situation and be prepared to cover shifts for staff that are absent.
• Be familiar with all programs to fill temporary program manager vacancies as they arise
• Support all programs and the applicable manager when required
• Support the creation of resources for use in programs such as Standard workshops or modules
• Respond to all complaints and concerns brought forward by clients and staff when on shift. Ensure that both complaint and response/action taken is reported to the appropriate role
• Ensure that all financial matters relating to all programs are operated within budget and meet projected income levels
• Assist the Director of Programs with the development revision monitoring and implementation of all policies and procedures relating to programs under the DOPs portfolio
• Conduct Policy Review Committee Meetings take minutes and distribute as directed.
• Maintain and develop community relations with other agencies to encourage their involvement in all Housing Programs
• Participate in program and strategy development.
• On-Call duties as required
• Other related duties as assigned

Staff Supervision

• Support interviewing onboarding and mentoring when required
• Provide / support in service learnings as required
• Assist the Program Manager(s) in staff supervision including recruitment coaching performance management discipline and termination of staff.
• Complete and post staffing schedules and assist the Program Manager(s) in approving the bi-weekly payroll reports for staff as required
• Assist the Programs to monitor and ensure staff safety practices in compliance with health and safety standards and prepares submits and acts on incident reports.
• Assist program staff to ensure that Housing Programs maintain the security and upkeep of the building and grounds
• Other related duties as assigned

Administration & Finance

• Conduct regular walk throughs (rounds) to ensure that the buildings are kept in good condition and that any damage or equipment/facility repairs are carried out promptly using the internal Service Request Form process
• Support staff to cease services when required and ensure the process is carried out and completed promptly
• Maintain proper records and files for all aspects of the Housing Programs as required
• Complete and maintain progress and in-depth reports of staff and clients.
• Participate in Management Meetings staff meetings case management meetings in-service programming and external meetings take minutes and distribute as absence of Housing Programs Manager(s) chair such meetings.
• Supervise the collection of all outstanding Housing Program accounts as required.
• Submit and process monthly expense claims
• Other related duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Director of Programs Housing Program Managers staff
• Internal Participants
• Various ad hoc Committees as assigned

External:

• Other Sector Community Agencies or Services with Edmonton and Alberta
• Other Salvation Army Ministry Units Corps Divisional and Territorial
• Contract Funders

MANAGERIAL RESPONSIBILITY:

• This position reports directly to the Director of Programs
• This position has no direct reports

FINANCIAL AND MATERIALS MANAGEMENT:

• Moderate financial responsibility during absence of Program Manager
• Responsible to work within departmental budgets in consultation with the Director of the program.
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle small amounts of cash.

WORKING CONDITIONS:

• Working environment is generally in the residential building in fast-paced conditions.
• The performance of the job requires moderate amounts of keyboarding and walking occasionally climbing stairs standing & lifting not more than 20 pounds.
• The performance of the job requires continuously monitoring the environment multitasking and a moderate amount of attention when reading and close listening
• Occasional travel within the city and some scheduled overtime is associated with this position
• Shift work may be required.
• As a 24/7 department this position will be required to participate in an on-call rotation as scheduled.
• Work schedule may change as set by Supervisor
• The incumbents work environment is typically at work sites within residential settings and may experience the following disagreeable conditions: therefore will need to follow or use universal precautions:
• Dealing with angry and abusive people verbal abuse
• Exposure to bodily fluids bodily waste and infectious diseases
• Exposure to drugs alcohol and solvents
• Physical attacks by others
• Exposure to toxic chemicals
• Sharp objects (i.e. needle sticks knives and weapons)
• Other dangerous situations
• Immunization for Hepatitis B and vaccination against Tuberculosis
• Responding to first aid emergencies; including overdose and death

Education Qualifications and Certifications:

• Diploma in Social Sciences Human Services Business Administration or related field. An alternative level of education and experience in Human Services may be acceptable.
• Current certification in Standard First Aid with CPR Criminal Police Investigation Check Non-Violent Crisis Intervention
• Certification in Mental Health/Addictions would be an asset
• Must have valid Drivers License and Clean Drivers Abstract

Experience and Skilled Knowledge Requirements:

• Minimum three (3) years related experience in a Social Services/Human Services
• Minimum of one (1) year experience in a supervisory position.
• Experience and comfortable working with marginalized clientele who have addictions and mental health issues.
• Experience performing administrative duties computer data input and cash handling.
• Proficient in MS Office excel and power point.
• Willing to learn and support the Mission and Values of The Salvation Army.

Skills and Capabilities:

• Competent to develop and maintain client relations and interagency relations
• Strong written and verbal communications skills clear and simple to understand.
• Strong organizational note taking reporting and administrative skills
• Resourceful able to work independently and pro-active in resolving issues
• Able to follow directions and learn quickly; adaptable to change

This is a regular full time position at 40 hours per week. Target pay is $67000.00 annual.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.