As our Category Lead for Vertical Services you will be responsible for scaling Helpling Singapores non-cleaning service categories and transforming them into a key growth engine. You will drive category strategy strengthen operational excellence and build a high-performing ecosystem of partners and service providers.

Youll work across strategy partner management operations and product enablement - ensuring service quality profitability utilisation and customer satisfaction. This role is ideal for someone who enjoys building optimising and scaling business functions from the ground up especially in a fast-moving environment.

WHAT YOU WILL DO:

Category Strategy & Development

• Co-define and execute growth strategy for vertical services aligned with business goals

• Evaluate existing services to identify opportunities for enhancement growth or repositioning

• Develop a sustainable roadmap for category expansion profitability and service excellence

Provider Operations & Partner Excellence

• Establish scalable SOPs and workflows to support provider onboarding readiness and performance

• Build and maintain a healthy pipeline of high-quality service partners to meet demand and utilisation targets

• Set and track performance KPIs for partner agencies and service providers

• Lead partner engagement and improvement initiatives to drive quality retention and accountability

• Equip partner managers with frameworks tools and guidance to achieve performance targets

Service Quality & Provider Experience

• Act as the voice of the provider and champion initiatives that enhance experience satisfaction and feedback loops

• Cultivate a strong service culture with consistency reliability and high-quality delivery

Data-driven Performance & Continuous Improvement

• Analyse commercial and operational performance identify improvement opportunities and implement solutions

• Lead category-level improvement projects to enhance efficiency and service reliability

Cross-Functional Leadership

• Work closely with internal teams to align on goals campaigns and product needs

• Serve as the primary point-of-contact for management on all vertical services matters

Experience & Skills

• 5 years experience in category management operations or business ownership roles

• Proven experience in marketplaces gig-economy platforms logistics or service businesses preferred

• Strong operational understanding and ability to build structured systems and processes

• Demonstrated ability to drive commercial outcomes and manage partner ecosystems

• Data-driven decision-maker with strong analytical and problem-solving mindset

• Excellent communication and stakeholder management skills

Who you are

• A builder not just a maintainer - excited to create refine and scale systems
  Hands-on resourceful and comfortable balancing strategic and execution work

• Strong leadership presence - able to influence support and elevate team performance

• Customer- and provider-centric with a passion for service quality and improving experiences

• Comfortable in ambiguity proactive in creating clarity and momentum

• Competitive compensation and performance bonus

• Opportunity to build and scale a fast-growing business unit in Singapore

• Autonomy to lead strategic initiatives with meaningful business impact

• Hybrid work environment with flexibility and trust

• A diverse international team with ambitious goals and a collaborative culture

• Personal and professional development opportunities - we believe in growing our people as we grow the business

The Helpling Group