Service Delivery Manager
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
The Service Delivery Manager will be responsible for influencing and driving transformational change to across the organization. This is an opportunity to play a key role in shaping the future of our service offerings. You must be passionate about service excellence and continuous improvement.
- Demonstrated ability to manage lead and inspire teams while driving transformational organizational change
- Expertise with service delivery management; overseeing the end-to-end delivery of managed services
- Experience leading teams in a matrixed environment including working with security engineering engineering managers software developers and other cross-functional teams
- Strong problem solving skills; with the ability to lead through ambiguity to deliver incremental value to our customers
- Exceptional communication and presentation skills
- Experience in leading an MSP (managed service provider) or MSSP (managed security service provider) organization
- Expert knowledge of service management frameworks (e.g. ITIL) and security best practices.
- CISSP and related security certifications is a plus
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
