EN General Manager
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Position Summary
The General Manager is the senior executive responsible for the overall performance and operation of ibis Ikeja. Reporting to the Owner / management the General Manager leads all hotel departments to deliver guest satisfaction financial targets brand standards and long-term growth.
Key Responsibilities
- Strategic Leadership & Business Planning
- Develop and execute the hotels annual business plan operating budget and capital expenditure plan in alignment with Accor / brand goals.
- Monitor and control P&L performance cost management revenue growth and financial forecasting.
- Set departmental KPIs and ensure accountability across teams.
- Operational Management
- Oversee day-to-day operations across all departments (Front Office Housekeeping Food & Beverage Engineering Sales & Marketing Finance HR etc.).
- Ensure compliance with brand standards quality control health safety and regulatory requirements.
- Maintain high levels of guest satisfaction through service excellence and continuous improvement.
- Team Leadership & Human Resources
- Recruit train coach and develop department heads and staff.
- Foster a high-performance culture anchored in Accors values (e.g. Heartist) and inclusive practices.
- Conduct regular staff meetings performance reviews learning & development plans.
- Commercial & Marketing
- Collaborate with Sales & Marketing to drive room occupancy revenue per available room (RevPAR) ancillary revenues and yield management strategies.
- Build relationships with corporate clients local businesses community partners and key stakeholders.
- Monitor competitor activity and market trends to adapt strategy.
- Guest Experience & Quality
- Be visible in guest interactions manage service recovery and promote a guest-first culture.
- Ensure brand standards service quality audits and guest feedback are tracked and acted upon.
- Stakeholder & Owner Relations
- Serve as the main liaison with hotel owners investors.
- Provide regular reports and updates on hotel performance challenges and opportunities.
- Participate in capital project planning and asset enhancement initiatives.
Qualifications :
- Bachelors degree in Hotel Management Business Administration or related field (Masters preferred).
- Proven experience (typically 8 years) in hotel operations at management or senior level ideally in an international brand or chain.
- Strong financial acumen: budgeting forecasting P&L control cost management.
- Excellent leadership communication negotiation and problem-solving skills.
- A commercial mindset with strong sales sensibility.
- Ability to work under pressure in a dynamic environment.
- Familiarity with hotel systems (e.g. Opera PMS CRS) and Accor brand tools is an advantage.
- Fluency in English; local languages advantageous.
Additional Information :
Reporting Structure
The General Manager reports to the regional group management (Owner). Department heads (Rooms F&B Finance Sales & Marketing HR and Engineering) will report directly to the General Manager.
Working Conditions & Benefits
- Full-time permanent role
- Competitive salary and performance bonus
- Employee benefits
- Opportunity for professional development.
Interested candidates can send their CVs to:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
