Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
As an Application Support Engineer you will be responsible for ensuring the smooth operation and reliability of enterprise-level applications with a primary focus on supporting the Kronos payroll application. Your role involves troubleshooting application issues resolving ServiceNow and mailbox tickets promptly and collaborating with cross-functional teams to maintain high system availability and performance. While the focus is on application support you will also contribute to quality assurance activities such as validating fixes and performing regression checks when necessary.
Key Responsibilities:
Application Support & Incident Management:
- Provide technical support for enterprise-level application systems ensuring minimal downtime and quick resolution of issues.
- Monitor and respond to ServiceNow and mailbox tickets prioritizing and resolving them within agreed SLAs.
- Diagnose and troubleshoot application errors escalating critical issues to senior engineers when required.
- Collaborate with infrastructure development and product teams to resolve complex technical problems.
- Maintain detailed documentation of incidents resolutions and root cause analyses.
Root Cause Analysis & Continuous Improvement:
- Investigate recurring issues and work with development teams to implement permanent fixes.
- Identify opportunities for process improvements to enhance support efficiency.
Client & Internal Support:
- Provide front-end support to clients and internal teams ensuring clear communication and timely updates.
- Assist in onboarding and training sessions for new users or teams on application functionality.
Quality Assurance (Additional Responsibility):
- Execute manual tests to validate the functionality performance security and usability of web applications.
- Perform regression testing to ensure that new features and enhancements do not adversely affect existing functionality.
Qualifications :
Qualifications:
- Proven experience in application support or a similar technical support role.
- Strong troubleshooting and problem-solving skills for web-based and enterprise applications.
- Familiarity with ticketing systems (e.g. ServiceNow) and incident management processes.
- Basic understanding of QA principles and ability to execute test cases when required.
- Excellent communication and collaboration skills to work effectively across teams.
- Relevant certifications (e.g. ITIL Application Support or ISTQB as a plus).
Additional Information :
Disclaimer
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous an ... View more
