Hotel Reception Supervisor
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Job Summary
Key Responsibilities
Supervision & Team Leadership
Supervise train and support front desk staff including receptionists and concierge personnel.
Schedule shifts and manage daily team operations to ensure adequate staffing levels.
Motivate and mentor the front desk team to deliver exceptional guest service.
Guest Relations
Greet and assist guests upon arrival and departure ensuring a warm and professional experience.
Handle guest complaints and resolve issues promptly and effectively.
Monitor guest satisfaction and report recurring concerns to management.
Operational Duties
Oversee check-in check-out reservations and billing procedures.
Ensure all front office activities are conducted in line with hotel policies and brand standards.
Verify accuracy of guest accounts and oversee cash and credit transactions.
Coordinate with housekeeping and maintenance departments regarding room status and guest needs.
Administrative & Reporting
Assist in preparing front office reports occupancy data and revenue summaries.
Maintain accurate records and update the property management system (PMS).
Support in implementing new procedures to enhance operational efficiency.
Health Safety & Compliance
Ensure compliance with health safety and security regulations.
Promote and maintain a safe clean and professional front desk environment.
Qualifications :
Qualifications & Skills
Proven experience in hotel front desk operations preferably in a supervisory role.
Strong knowledge of hotel systems (e.g. Opera Fidelio or similar PMS).
Excellent communication problem-solving and interpersonal skills.
Ability to multitask and remain calm under pressure.
Professional appearance and attitude.
Flexibility to work shifts including weekends and holidays.
Additional Information :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Deputy
- Adobe Photoshop
- Import & Export
- Cosmetics
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
