Program Manager Demand Management
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Job Summary
We are seeking a highly strategic and experienced Global Lead Demand Manager to head up our Demand Management function across FinCrime PayOps KYC and Customer Service (CS). In this pivotal role you will be responsible for overseeing a team of Demand Managers developing and executing a cohesive demand strategy and ensuring our operations are well-equipped to handle business needs. You will be the central point of contact between our product compliance and operational organizations driving prioritization communication and process improvements at a senior level.
Key Responsibilities
Program Leadership & Strategy
- Prioritization Framework: Oversee the development and maintenance of a comprehensive prioritization framework for all demand drivers and capacity needs.
- Demand Management Oversight: Provide strategic direction and guidance to Demand Managers focused on FinCrime PayOps KYC and CS.
- Process Improvement: Define and implement robust processes for pre-rollout analysis demand attribution and monthly reporting.
- Team Development: Lead mentor and build a high-performing team of Demand Managers and Specialists ensuring they have the tools and training to excel.
Stakeholder Engagement & Communication
- Executive Reporting: Analyze and present monthly insights on demand capacity needs and costs to executive leadership.
- Cross-Functional Communication: Ensure a seamless flow of communication andcoordination between product compliance and operations leadership.
- Strategic Partnerships: Actively build awareness of the demand management program and its value proposition with key stakeholders across product and compliance teams by positioning demand management as an approval point for any new product country control release/remediation.
- Documentation & Clarity: Ensure the team maintains thorough documentation and updates the Standard Operating Procedure (SOP) to provide clarity for all stakeholders.
Operational Excellence
- Pre-Rollout Analysis: Guide the team in collaborating with product and compliance to validate demand estimates for new initiatives.
- Demand Attribution: Lead the effort to establish mechanisms for monitoring the workload of existing and new demand drivers against expected demand.
- Risk Management: Proactively identify and address potential demand-supply imbalances working closely with capacity planning teams to investigate root causes.
- SOP Buildout: Oversee the creation and maintenance of the SOP detailing the demand management process and timelines to be followed by all stakeholders.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
