Customer Success Manager (Legal) 16103

LOOKING FOR STELLAR TOP CANDIDATES

Position: Customer Success Manager
Working Hours: Full-Time40 Hours per week8:00 am - 5:00 pm PDT
Search Location: South AfricaLatin AmericaPhilippines
Salary: $1200$1600 - Philippines
: $1400$1800 - South Africa
: $1600$2000 - Latin America
: The Final Salary Offer depends on the clients decision interview results and experience

About the Role:

We are looking for an autonomous and highly skilled client-facing specialist who will take full ownership of the new client onboarding cycle. Given the specialized nature of our reports a strong legal background is a requirement for this role as you will need to understand diverse practice areas to configure our internal software correctly.

Role Responsibilities:

• Own the End-to-End Onboarding Process: Manage new attorney client onboarding from the initial request through to the final system configuration and successful setup.
• Specialized Report Configuration: Configure client reports within our internal software platform. This involves making critical judgment calls to ensure report relevance and accuracy.
• Legal Practice Area Research: Conduct targeted research into client practice areas (e.g. antitrust privacy intellectual property) to ensure report configurations precisely meet the clients needs.
• Professional Client Communication: Draft and send clear professional and welcoming emails to new clients setting the tone for a positive long-term relationship.
• Process Efficiency: Work independently with minimal supervision to execute the onboarding process quickly and efficiently.

Requirements:

• Legal Background (Mandatory): Prior experience or a strong educational background in law is essential to understand legal terminology practice areas and the precise needs of attorney clients.
• Mid-to-Senior Level Experience: 510 years of professional experience demonstrating the ability to manage complex processes autonomously.
• Professional Writing: Excellent written communication skills necessary for clear and effective client-facing correspondence.
• Tool Proficiency: Competence with Microsoft Outlook and Microsoft Teams and a willingness to quickly master our internal software platform.

Nice to Have:

• AI Fluency: Familiarity or experience working with Artificial Intelligence or AI-generated reports.

We are looking for candidates based in Latin America South Africa or the Philippines.
Please note that we process only one active application at a timeif youve applied for multiple roles kindly direct any updates to the team handling your first application.
To start processing submit your resume in English.
The final offer will be at the clients discretion and will depend on your interview performance skills and experience.

Required Experience:

Manager