Senior Partner Sales Operations Analyst

Job Description

Summary: What is Expected of You

The Senior Partner Sales Operations Analyst is the technical and analytical engine for the Zendesk Partner business. This role is expected to drive the integrity automation and measurement of critical partner processes. This means you will master and maintain complex workflows and use your deep data and technological expertise to provide strategic analytics that justify the direction and investment of our partner programs. You are the go-to technical resource supporting the operational needs of Global Partner Operations and the leadership team it supports.

Role Details

Are you a highly analytical operator with a deep understanding of Partner ecosystems in SaaS environments Do you excel at leveraging data and technical tools to manage complex sales processes compensation logic and operational cadences If you are ready to be the technical engine and analytical voice supporting the Partner business strategy and operations this high-impact role is for you.

At Zendesk Partners are a critical lever for new business growth. As we scale we require dedicated operational expertise to maintain and evolve our core processes data infrastructure and strategic reporting.

As a Partner Sales Operations Analyst you will serve as the operational expert and analytical partner to the Partner Operations and Strategy leadership. You will own the health and integrity of critical data processes and systems that drive partner compensation attribution and performance measurement. This is a technical Individual Contributor role requiring exceptional and innovative approaches to data manipulation and process development and execution.

This role is not a simple data analyst you will not be locked away in front of Snowflake all day you will also be at the forefront of partner transformation responsible for supporting the other members of the global partner operations teams in the ongoing transformation workstreams of our partner ecosystem.

What Youll Own:

• Data and System Integrity: Ensure the accuracy of partner data including the core partner tables (currently in DBT (Data Build Tool). Manage the data flow from various sources (Snowflake Salesforce) into operational tools (Google Sheets via Coefficient) that drive critical operations and reporting.

• Operational Process Execution & Handoff: Own and execute critical weekly monthly and quarterly processes including maintaining and developing the Financial forecasting models Pacing reporting and splits and compensation deadlines

• Automation and Workflow Maintenance: Maintain existing automation flows including the Workato recipe for batch uploads to Salesforce and auto-notifications (driven by Google Sheets/AppScript/Workato) sent to partner sales executives regarding deal changes and closures.

• Analytical Reporting & Dashboarding: Lead the design development and maintenance of key reports and dashboards. Transition existing reporting to a more stable scalable platform utilizing Looker or Tableau for cleaner analytics.

• Strategy Enablement & Analytical Rigor: Support Partner Strategy by performing analytical studies to justify program strategy measure expected impact and provide analytical rigor (e.g. time series studies regression analysis) on partner initiatives.

• Cross-Functional Data Partnership: Collaborate with GTM Operations RevOps and the broader Sales Insights team to ensure partner data and metrics are accurately integrated and understood across the business.

What youll Bring

Core Experience & Mindset

• Dedicated Tenure: 5 years of experience in Sales Operations Partner/Channel Operations or GTM Strategy ideally within a high-growth SaaS or subscription business.

• Technical Problem-Solver: A motivated self-starter and numerate natural problem solver with an off-the-scale passion for stabilizing complex non-standard systems (e.g. AppScript/Workato workflows) and ensuring data integrity.

• Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini ChatGPT Claude and other large language models (LLMs) to drive workflow efficiency.

• Channel Ecosystem Expertise: Demonstrable experience and knowledge of the Partner/Channel ecosystem including the operational differences between Referral Reseller and ISV models.

• Entrepreneurial Ownership: Highly autonomous and entrepreneurial in approach with a proven ability to take hands-on ownership of critical operational processes and drive them to completion in a fast-paced environment.

• Project Juggler: Able to juggle multiple complex tasks concurrently working on large data migration projects while managing quick-fire tactical support initiatives (e.g. owning the partner forecast compensation split process).

Essential Technical Skills

• Advanced Data Proficiency: Significant hands-on experience using SQL to query manipulate and structure data specifically within a Snowflake environment.

• System Mastery: Proven experience with Salesforce (SFDC) and a working knowledge of CPQ rules particularly as they relate to partner discounting and revenue attribution.

• Automation & Scripting: Experience with automation tools such as Workato and/or scripting languages like Google Apps Script or Python to build and maintain operational workflows and data connectors.

• Visualization & BI: High proficiency in Tableau and/or direct hands-on experience with Looker with the ability to build scalable production-ready dashboards for executive consumption.

• Partner Systems Awareness: Functional knowledge of Partner Relationship Management (PRM) tools like Impartner and/or Channel Incentives Management (CIM) tools like Channel Scaler is a definite strong advantage.

Strategic & Collaborative Skills

• Analytical Rigor: A background in applying analytical rigor to strategic business questions including performing impact studies time-series analysis and using telemetry to validate strategic initiatives.

• Team-First Mindset: Ability to demonstrate a team-first attitude; collaborating effectively with a matrixed global team that includes Sales Ops Partner Strategy Finance and Engineering.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.