Customer Success Manager (6 month FTC)
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Were looking for a Manager Customer Success to lead inspire and empower our customers to achieve lasting success with Mews. Youll guide customers from first implementation through long-term partnership helping them realize value adopt best practices and grow their business with Mews.
In this role youll build deep relationships with customer stakeholders helping them develop effective strategies for governance change management and system optimization. Youll act as a trusted advisor to senior IT and business leaders ensuring customers see measurable results and exceptional value from our platform.
This is a global cross-functional role that requires both strategic vision and operational precision. Youll collaborate closely with our project management product and commercial teams to champion customer success at scale.
Your mission should you choose to accept it
- Build and maintain strong trust-based relationships with key customer stakeholders at multiple levels
- Understand each customers goals and develop tailored strategies to help them maximize value with Mews
- Guide customers on organizational setup governance and best practices for scalable success
- Collaborate with the project management team to support onboarding delivery and milestone achievement
- Partner cross-functionally with Product Support and Commercial teams to communicate customer needs and drive improvement
- Analyze customer health and proactively address challenges to increase retention and satisfaction
- Identify opportunities for account growth and expansion through insight and strategic engagement
- Contribute to cross-department initiatives and projects that strengthen the overall customer experience
Youll be a great fit if you bring a few of the below with you
- 57 years of experience in a customer-facing or leadership role within SaaS or hospitality tech
- Strong understanding of PMS products SaaS platforms and hospitality operations
- Proven ability to manage strategic high-value customer relationships and influence senior stakeholders
- Excellent communication and presentation skills with a confident consultative approach
- Strategic mindset with strong problem-solving and organizational skills
- Experience with tools such as Salesforce Asana Power BI Slack or similar
- Fluent English (additional languages are a plus)
- Passionate about hospitality customer success and building long-term partnerships that drive measurable outcomes
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
