Operations, Process & Workflow Designer

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents cutting-edge digital tools and the strength of the Berkley brand.

Why Join Us
At Berkley One youll be part of a forward-thinking team thats reimagining personal insurance. Were building solutions that are as sophisticated and agile as the clients we serveindividuals and families who value innovation simplicity and exceptional service. Youll collaborate with passionate professionals leverage modern technology and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity creativity and a drive to challenge the status quo
• Collaboration across disciplines to build smarter more intuitive solutions
• Integrity expertise and a commitment to excellence

Join us in creating a new standard in personal insurancewhere protection meets possibility.

#LI-AV1 #LI-HYBRID

This role will be based in our Wilmington DE or Chicago IL office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

The Company is an equal employment opportunity employer.

The Operations Process & Workflow Designer at Berkley One plays a pivotal role in shaping the future of operational excellence within a modern client-centric insurance organization. This strategic position is responsible for designing and optimizing end-to-end processes integrating advanced technologiesincluding AIand driving continuous improvement across departments. By leveraging data prompt engineering and collaborative project leadership the role ensures that workflows are efficient scalable and aligned with Berkley Ones mission to deliver exceptional personalized insurance experiences. The ideal candidate is a proactive innovator with strong analytical skills a passion for challenging the status quo and the ability to influence change across diverse teams.

Well count on you for:

Process Design & Optimization

• Architect and document end-to-end workflows with a focus on efficiency scalability and user experience.
• Lead initiatives to redesign future-state processes and UI balancing technical requirements with operational impact.
• Identify risks and dependencies associated with process decisions and communicate them effectively to stakeholders.

AI Integration & Automation

• Apply prompt engineering techniques to embed AI into operational workflows.
• Enhance automation improve decision-making accuracy and ensure compliance with industry standards.

Continuous Improvement & Change Management

• Champion a culture of innovation by identifying tools and resources that streamline operations.
• Drive organizational change through thoughtful communication stakeholder engagement and readiness planning.

Project Leadership & Impact Analysis

• Manage cross-functional projects from planning through implementation ensuring alignment with strategic goals.
• Track post-implementation performance and forecast-to-actual impact to inform future initiatives.

Knowledge Management & Documentation

• Create structured process libraries for internal teams and external vendors ensuring usability and long-term maintainability
• Ensure documentation is accessible up-to-date and aligned with operational best practices.

Data-Driven Decision Making

• Use data analytics to prioritize initiatives and measure the effectiveness of process improvements.
  Collaborate with leadership to translate insights into actionable strategies.
  Other work and projects as assigned.

• Bachelors degree or equivalent experience
• Proven experience in P&C insurance operations with a preference for claims expertise.
• Familiarity with Guidewire and InsuranceNow platforms.
• Proficiency in MS Office Suite (Excel SharePoint Visio) and process mapping tools.
• Demonstrated success in process design optimization and implementation.
• Experience in AI prompt engineering and automation strategies.
• Six Sigma certification (Green or Black Belt) preferred.
• Strong analytical and problem-solving skills with a focus on operational performance.
• Self-starter with the ability to manage multiple priorities independently.
• Exceptional communication skillsverbal written and visualwith a flexible purpose-driven style.
• Collaborative mindset with the ability to influence across departments and levels.
• Natural curiosity and a drive to innovate challenge norms and explore new possibilities.
• High accountability adaptability and a sense of adventure.