Automotive Service Advisor Group 1 Ford of Southwest Houston
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
GROW YOUR CAREER WITH FORD DELIVER LUXURY SERVICE BUILD LASTING RELATIONSHIPS
Group 1 Ford of Southwest Houston is looking to add a Service Advisor to join our Ford team. Were not just a service center we are a team that values top-quality work strong relationships and a shared passion for the automotive world. As part of Group 1 Automotive a leader in the automotive retail a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.
Must be available to work weekends
We offer...
- SalaryBase Pay Plan PlusBonuss
- Service Advisor University Paid for by Group1 Automotive
- Health Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Responsibilities
Greet customers in a timely friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturers warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
- Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customers vehicle and property
Qualifications
- Minimum of 5 Years Service Advisor Experience Required
- Ford Service Advisor Experience Plus!
- CDK XTIME and TSD experience preferred
- Product Knowledge
- Ability to identify the problem quickly
- Good knowledge of automobiles
- Effective analytical and communication skills
- Effective people skills
- Good reading computer and mathematics skills
- Leadership quality
- Ability to learn new technology and repair and service procedures and specifications
- Fluent in the English language
- High School Diploma or Equivalent
- Must have a Valid Drivers License
We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
