Member Services Associate, Dining and Accounts
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
About Atlas
Atlas is the concierge and charge card built for those who expect more unlocking access to world-class dining luxury travel and lifestyle experiences while making spending seamless.
Our members are discerning high-spending individuals who rely on Atlas for insider access curated service and unmatched reliability.
In just 12 months weve scaled to over $Xin spend volume growing double digits month-over-month organically and without paid marketing.
Were backed by world-class investors and have multiple years of runway ahead. Our team is lean senior and fast-moving with experience at Apple Robinhood Instacart DoorDash and leading startups.
The Role
In this role as Dining & Accounts Member Services Associate you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining reservations and account servicing. This person will be a direct point of contact for our members helping to anticipate their needs resolve inquiries and deliver white-glove support that reflects Atlass standard of excellence.
Youll partner closely with our concierge operations and credit teams to streamline workflows solve member challenges and bring creative solutions to life in real time.
Of note: this position is for candidates who are available from 3 pm to 11 pm AEDT.
Responsibilities
Serve as the primary point of contact for Atlas members regarding dining and account-related requests.
Manage inbound and outbound communications via Zendesk Slack Gmail and Core Credit systems.
Coordinate reservations dining experiences and special requests with precision and speed.
Troubleshoot member account questions credit issues and billing concerns with a solutions-first mindset.
Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
Track and manage service requests efficiently while maintaining a high-touch empathetic approach.
Uphold Atlass service ethos: anticipating needs before theyre voiced and turning challenges into memorable moments.
Qualifications
3 years of client service or relationship management experience in luxury dining hospitality or financial services.
Background in Customer Service Executive Assistance or Concierge Services with a Dining focus.
Exceptional track record of delivering VIP-level service to high-value members consistently providing swift and effective solutions.
Excellent multitasking and prioritization skills in fast-paced dynamic environments.
Creative problem-solver who thrives on delivering solutions thoughtfully.
You communicate with clarity and empathy. You know how to read the room adjust your tone and make each interaction feel personal and grounded.
You bring a genuine passion for dining and member service and are comfortable being the person who quietly makes things work.
Self-motivated ambitious and able to work independently with minimal supervision.
Comfortable using tools like Zendesk Slack Gmail and Google Workspace.
Preferred Qualifications
Familiarity with Core Credit or other financial servicing platforms.
Experience in customer-facing financial services or luxury brand environments.
Prior experience managing video calls or virtual consultations (Zoom Google Meet).
Why Join Us
Join a rapidly growing mission-driven fintech redefining premium membership experiences.
Work alongside a passionate high-performing team that values empathy accountability and creativity.
Be part of a culture that rewards autonomy encourages innovation and treats its employees with the same level of care we provide our members.
Full medical dental and vision coverage with dependent contribution.
401k Plan.
Flexible Time Off so you can take the time you need.
Work from Home Reimbursement to set up your space for success!
Access to Atlas perks and lifestyle experiences: because you should feel like a member too!
The salary range for this position is between $70000 and $80000 with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions including but not limited to skills experience training degrees and certifications. The salary range is just one aspect of our total compensation package which includes a comprehensive benefits program. This is a full-time exempt position.
In accordance with the New York City Human Rights Law the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience education and skill level.
Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any legally protected characteristic.
Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.
Required Experience:
IC
Key Skills
- Time Management
- Data Entry
- Customer Service
- Debits & Credits
- Microsoft Outlook
- QuickBooks
- Accounting
- Account Management
- Asset Management
- Microsoft Excel
- Administrative Experience
- Phone Etiquette
About Company
Atlas is an invite-only charge card that unlocks access to exclusive dining and travel experiences.
