Desktop Engineer
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Who We Are:
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled our integrated care approach addresses the whole person with proactive coordinated support focused on clinical behavioral social and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices our solution is scalable for health plans providers health systems and life sciences.
What Youll Do:
TheDesktop Engineeris responsible fordelivering support to Cecelia Healths 100% remote workforce. Primary duties for this role include managing ticket queues deploying and imaging systems andmaintaininga secure environment. The Desktop Engineer works independently within a set of accountable tasks and is expected todeterminewhen items require escalation to their lead or manager for resolution. This remote position isa great opportunityto grow your IT career!
Primary Responsibilities:
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled our integrated care approach addresses the whole person with proactive coordinated support focused on clinical behavioral social and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices our solution is scalable for health plans providers health systems and life sciences.
What Youll Do:
TheDesktop Engineeris responsible fordelivering support to Cecelia Healths 100% remote workforce. Primary duties for this role include managing ticket queues deploying and imaging systems andmaintaininga secure environment. The Desktop Engineer works independently within a set of accountable tasks and is expected todeterminewhen items require escalation to their lead or manager for resolution. This remote position isa great opportunityto grow your IT career!
Primary Responsibilities:
- Manage and respond to IT Support tickets and requests for service
- Onboard and offboard accounts in Azure Active Directory and Office 365
- Image and deploy computers fornew users
- Troubleshoot and resolve issues ina timelyandaccuratemanner
- Providea high levelof customer service to internal and external customers
- Order equipment andmaintaininventory
- Troubleshoot issues with software installations and operating systems
- Manage lifecycle of hardware and operating system versions
- Manage endpoint protection software.
- Leverage cloud technologies to improve our customer and employee experiences
- Work collaboratively with Desktop Engineering and Clinical Operations to respond to issues and facilitate onboarding in a timely manner.
- Other duties as assigned
- Minimum of 1 year of desktop support and/or help desk experience in a Windows environment
- A certification and/or related Microsoft certifications are strongly preferred
- Experience with Power Automate Power Apps and MS Dynamics are strongly preferred
- Strong knowledge of Azure Active Directory and Office 365
- Working knowledge of DNS DHCP Intune and PowerShell
- A desire to serve others and delivera high levelof customer support
- Demonstrated ability to work independently and within a team environment
- Demonstrated ability to adapt to changing priorities
- Excellent written and verbal communication skills with the ability to effectively communicate at multiple levels within the organization
- Solution oriented with a demonstrated passion andprevioussuccess working in technical customer support
- Strong organizational skills with the ability to prioritize and multitask appropriately within a fast-paced changing environment
- Be willing to work primarily west coast hours regardless of location (8-5 PST)
- Be willing to shift work hours to accommodate the needs of the business/PTO of team members to ensure adequate support coverage.
- Needs to have the ability to securely store a small amount of equipment at your location as needed for deployment purposes. (Laptops & docking stations only)
- Must live in the continental United States only.
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Switching
- Information Technology
- Access Points
- Deskstops
- PowerShell
- OS
- Windows
- SCCM
- Troubleshoot
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Cecelia Health is a national virtual specialty medical practice supporting people with chronic conditions to reduce overall costs of care.
