Sales & Service Manager

Sales & Service Manager
Elmwood Park IL Full-Time On-Site & On-Call as Needed

About Us
Senior Helpers of Elmwood Park is committed to delivering compassionate dependable in-home care that allows seniors to live independently with dignity. As we continue to grow were seeking a Sales & Service Managerwho will play a key role in expanding our client base strengthening community partnerships and ensuring exceptional service delivery.

About the Role
This position combines sales leadership with service management. Youll oversee both business development and client care operations helping us reach our 2025 goal of a 20% increase in census and revenue. The ideal candidate is relationship-driven detail-oriented and passionate about providing outstanding client experiences.

Key Responsibilities

• Build and maintain strong relationships with referral sources such as hospitals skilled nursing facilities assisted living communities and physicians
• Identify and onboard new referral partners while scaling successful referral incentive programs
• Lead marketing and outreach efforts to increase brand awareness and attract new leads
• Oversee client onboarding scheduling and caregiver-client matching to ensure quality service delivery
• Conduct client assessments monitor care plans and ensure ongoing satisfaction
• Track key metrics related to client satisfaction retention and service quality
• Collaborate across departments to maintain consistent communication and smooth operations
• Analyze trends to identify new opportunities for service or geographic expansion
• Be available on-call for urgent client or staffing concerns

Skills & Technical Abilities

• Relationship Management:Exceptional ability to build and nurture long-term relationships with referral sources clients and caregivers
• Sales & Outreach Strategy:Skilled in community engagement referral program development and territory growth planning
• Client Care Expertise:Knowledge of care assessment protocols service planning and quality assurance for home care and healthcare environments
• Communication:Excellent verbal written and interpersonal communication skills for professional collaboration and public outreach
• Technology Proficiency:
• CRM and marketing tools (HubSpot Salesforce Mailchimp)
• Scheduling and EMR/EHR systems (ClearCare/WellSky AxisCare AlayaCare)
• Microsoft Office Suite (Excel Word PowerPoint Outlook) and Google Workspace
• Social media and digital marketing platforms (Meta Business Suite LinkedIn Canva)

What Were Looking For

• Experience in sales client services or operations management (home care or healthcare preferred)
• Strong leadership communication and relationship-building skills
• Proven ability to meet targets and manage multiple priorities
• Organized proactive and adaptable in a fast-paced environment
• Compassionate and professional approach to working with seniors families and caregivers

Why Join Us

• Competitive salary with performance-based incentives
• Opportunities for growth as the company expands services and partnerships
• Supportive mission-driven team culture
• A chance to make a meaningful impact in your community