Customer Support for Language Training
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Work Using English in a Multicultural Environment
Enjoy a fulfilling work-life balance while working in a truly global setting!
About goFLUENT and Our Mission
Headquartered in Geneva Switzerland goFLUENT is a B2B online language learning provider dedicated to supporting corporate talent development diversity & inclusion (DE&I) and building a strong learning culture.
Driven by our mission to Give everyone an equal voice we help organizations around the world meet their diverse learning and development needs.
As a Learning Consultant you will do more than just support learners you will act as their trusted guide throughout their learning journey. Youll help them overcome challenges stay motivated and achieve their training goals.
Main Responsibilities
Respond to learner inquiries via phone and email
Explain how to use the service and assist with scheduling lessons
Conduct consultations to identify learner needs and concerns
Follow up with learners to encourage continued engagement
Deliver presentations and demos during orientation sessions
Translate materials within the learning portal (English Japanese)
Qualifications
Required:
English: Conversational level or higher
Japanese: Native or near-native fluent in business communication
Bachelors degree or higher
Valid work visa in Philippines
Some professional experience (open to recent graduates or early-career professionals)
Preferred:
Experience in customer service technical support or helpdesk roles
Strong PC skills (able to type while speaking on the phone)
Responsible proactive and positive attitude
Flexible and quick to adapt to different situations
Interest in using or improving English in a professional setting
Passion for language learning and personal growth
Career Path Opportunities
The Learning Consultant role is at the heart of goFLUENT and offers exposure to various departments opening doors to multiple career paths such as:
Customer Success Manager (CSM)
Corporate Sales
HR and Administration
Recruitment Specialist
Company Culture
With an average employee age in the 30s goFLUENT is a young dynamic and fast-growing company. Frequent communication with global teams gives you the opportunity to truly experience what it means to work in an international environment.
For more insights check out our team interviews on Wantedly:
Work at goFLUENT
Collaborate daily with colleagues from over 20 countries
Opportunity for overseas training (once a year)
Fast-growing energetic organization
Comprehensive onboarding program
Ample opportunities for career advancement
Employment Details
Position: Full-time Employee
Department: LC (Learning Consultant)
Recruitment Process: Conducted in both Japanese and English
Application: Please submit your resume in both Japanese and English.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
