Systems Analyst – Digital Menu Board (DMB)

Position: Systems Analyst Digital Menu Board (DMB) Program
Location: Remote

Be part of an innovation-driven team supporting one of the largest retail this role youll play a pivotal part in maintaining and enhancing the digital systems that drive customer engagement at scale.

Top Benefits:

• Work with high-visibility programs impacting nationwide operations

• Gain hands-on experience in digital signage technology

• Collaborate with technical leaders across business and engineering

• Flexible work environment and continuous growth opportunities

We are seeking a detail-oriented proactive Systems Analyst to support the Digital Menu Board (DMB) Program. You will act as the vital link between business engineering and technical teams-ensuring smooth operations resolving issues and enabling continuous improvement across systems.

• Provide day-to-day support for DMB operations including ad hoc request handling and incident resolution.

• Investigate production issues to ensure minimal disruption and maximum uptime.

• Manage test environments and ensure system stability integrity and equipment readiness.

• Execute system configuration updates to meet evolving business requirements.

• Collaborate with the Technical Program Manager to prioritize sustainment tasks and align with strategic goals.

• Refine user stories acceptance criteria and validate technical requirements with engineering teams.

• Develop and validate test cases ensuring that functionality meets defined expectations.

• Lead User Acceptance Testing (UAT) planning and execution with business partners.

• Bachelors degree in Information Systems Computer Science Business or equivalent experience.

• 3 5 years experience as a Systems Analyst or similar IT support role.

• Strong background in system configuration testing and production support.

• Proven analytical and troubleshooting capabilities.

• Experience with Agile frameworks and tools like Jira or Azure DevOps.

• Clear concise communication skills for cross-functional collaboration.

• Retail or digital signage domain experience is a plus.

• Agile problem-solving and multi-tasking

• Strong stakeholder communication (technical & non-technical)

• Ownership mindset in fast-paced support-driven settings

• Adaptability to shifting priorities and tech stacks

Ready to make an impact Apply now and help shape the future of digital customer engagement!