Customer Service Representative

Mason, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative Vision Insurance (Remote Mason OH)

Department: Vision Care Services
Location: Service Center Mason OH 45040

Positions: 5
Type: Temp-to-Hire (eligible for conversion after 90 days without fee)
Pay Rate: $17.00/hour

Important Requirements

Local Candidates Only: Must live within 1-hour driving distance from Mason OH.
Temp-to-Hire Eligibility: Candidate must be eligible to convert to permanent hire after 90 days without a fee.

Work Environment and Equipment

Training: Remote (Work From Home)
Must have a private distraction-free workspace (no children pets or background noise)
Must be willing to come onsite if equipment (e.g. headset) malfunctions
Must pick up company-provided equipment (CPU monitor keyboard mouse headset cords) in person from Mason OH
Internet Requirements:
- Minimum 10 Mbps download / 1 Mbps upload
- Wired Ethernet connection only (6-ft cord provided; no Wi-Fi)
Must have a smartphone (for multi-factor authentication)
Must return equipment in original condition at contract end; billed $2000 for missing equipment

Position Overview

The Customer Service Representative Vision Insurance provides high-quality multi-channel support (telephonic chat email social media and U.S. mail) to customers. This role ensures problem resolution in a manner that meets or exceeds department objectives enhances the customer experience and protects business operations and revenue. The representative will also initiate escalation for unresolved issues.

Major Duties and Responsibilities

Assist customers telephonically and non-telephonically with service and support issues
Resolve problems using department tools resources and sound business judgment
Collaborate with other departments to increase customer satisfaction and retention
Serve as a positive role model demonstrating performance improvement and support of company objectives
Meet and exceed defined productivity quality and revenue goals
Use courteous and professional communication in all interactions
Work effectively in a team environment and create win-win resolutions

Basic Qualifications

Education: High School diploma or equivalent or relevant work experience
Customer Service Orientation with strong interpersonal and problem-solving skills
Excellent Written Communication Skills and proper grammar usage
Intermediate PC Knowledge including Windows OS Microsoft Office and Internet proficiency
Basic Math Ability and accuracy with data entry
Commitment to first-contact resolution
Strong English comprehension

Preferred Qualifications

Associate Degree or higher
Previous experience in a telephonic or customer contact role
Healthcare / Insurance background (medical billing claims or vision benefits experience)
Retail or Optical industry experience

Ideal Candidate Profile

Stable work history: at least one role with 1 year tenure
Explained employment gaps
Detailed PC experience (applications software or certifications listed)
Strong soft skills:
- Critical thinking
- Problem-solving
- Leadership
- Adaptability
- Poise and patience
HIPAA privacy awareness and ability to maintain confidentiality

Additional Details

This position may involve phone chat or email customer interactions.
Current immediate need is phone support; future chat/email opportunities may arise.
Contractors eligible for conversion based on performance and open roles.

Candidate Self-Assessment Skill Matrix

Skill / Requirement	Required / Preferred	Self-Rating (1-10)	Years of Experience	Additional Notes / Comments
Customer Service / Call Center Experience	Required
Healthcare / Insurance / Vision Benefits Knowledge	Preferred
Written and Verbal Communication	Required
Microsoft Office & PC Proficiency	Required
Problem Solving / Critical Thinking	Required
Data Entry Accuracy & Attention to Detail	Required
Conflict Resolution & Empathy	Preferred
HIPAA / Privacy Awareness	Preferred
Stability (1 year at one employer)	Required
Adaptability / Team Collaboration	Required
Remote Work Setup & Technical Readiness	Required
Willingness to Pick Up Equipment in Mason OH	Required
Education: High School Diploma or Higher	Required
Associate Degree or Above	Preferred
Retail / Optical Experience	Preferred

Customer Service Representative Vision Insurance (Remote Mason OH) Department: Vision Care Services Location: Service Center Mason OH 45040 Positions: 5 Type: Temp-to-Hire (eligible for conversion after 90 days without fee) Pay Rate: $17.00/hour Important Requirements Local Candidates Only: M...