Senior Service Manager, Gulf–Heartland Territory
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Job Location:
Houston, MS - USA
Monthly Salary:
$ 100000 - 150000
Posted on:
15 days ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Senior Service Manager for the GulfHeartland Territory leads the technician department with a focus on operational excellence safety and strategic execution. This role is pivotal in ensuring that service projects are delivered on time within scope and to the highest standards of quality.
This role will have three direct reports an organization size of about 30 and oversee a $30M P&L
Key Responsibilities
Supervision & Team Management 3 direct reports 30 org size $30M P&L
Lead and manage teams of engineering technicians.
Assign tasks set goals/KPIs and monitor performance.
Provide coaching mentoring and training to support professional growth.
Conduct performance evaluations and address disciplinary matters.
Foster a positive collaborative and high-performing work environment.
Project Management
Collaborate with engineers to plan schedule and execute projects.
Manage project budgets resources and timelines.
Track progress resolve challenges and ensure deadlines are met.
Provide updates and reports to stakeholders and upper management.
Quality Control
Develop and implement quality control procedures.
Conduct inspections and audits to ensure compliance with standards.
Address quality issues through corrective actions.
Maintain records and documentation of quality processes.
Equipment & Inventory Management
Oversee inventory of equipment tools and supplies.
Coordinate repairs maintenance and calibration of equipment.
Ensure equipment functionality and recommend new purchases when needed.
Safety & Compliance
Enforce adherence to all safety regulations and company protocols.
Conduct safety training and audits.
Identify and mitigate safety hazards.
Maintain documentation for compliance requirements.
Communication & Collaboration
Coordinate with engineers departments and stakeholders to align efforts.
Facilitate problem-solving and technical troubleshooting.
Maintain open transparent communication with team members.
Provide regular status updates to leadership.
High-Impact Behaviors
Strategic Decision-Making: Assess complex situations consider long-term implications and align actions with company goals.
Effective Communication: Articulate vision expectations and feedback clearly while actively listening and encouraging input.
Fostering Growth: Mentor and invest in team development promoting continuous learning and career advancement.
Qualifications:
A bachelors degree in Business Administration Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories principles and concepts.
Strong analytical skills and proficiency in data analysis tools (e.g. Excel SQL).
In-depth understanding of inventory management principles and practices.
Experience with inventory management software and systems.
Ability to develop and implement inventory optimization strategies.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Xylem does not provide visa sponsorship for this position
The estimated salary range for this position is $100000 to $150000 plus bonusStarting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Microsoft Outlook
- Retail Sales
- Account Management
- Territory Management
- Analysis Skills
- Outside Sales
- Insurance Sales
- CPT Coding
- negotiation
- Logistics
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
