Service Coordinator Merchant Automation
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Are you motivated to lead coordination efforts for field service personnel engage directly with customers and collaborate across global teams Join our Global Customer Support (GCS) team in New Orleans as a Service Coordinator and help deliver world-class support for our Merchant Automation and Propulsion portfolio.
Kongsberg Maritime supports a diverse fleet of vessels operating 24/7 across the globe. Our commitment to Determination Innovation Collaboration and Reliability drives every customer interaction and internal decision. We take pride in our technical solutions and aftermarket services and were looking for a skilled Coordinator to help us maintain and grow our leadership in the market.
Key Responsibilities
- Coordinate field service resources across the Americas region in alignment with business needs and performance targets.
- Ensure compliance with Kongsberg Maritimes Quality Management System (QMS/HSE) and relevant procedures.
- Manage customer communications and prioritize service requests effectively.
- Support technical and operational issues within the GCS network.
- Lead coordination efforts locally and contribute to regional & global support when needed.
- Make decisions in complex resource prioritization scenarios.
- Maintain strong customer relationships and collaborate with global support teams.
- Act as a liaison between Automation & Propulsion commercial and technical departments.
Qualifications
- Fluent in English (written and oral);
- Bachelors degree or equivalent experience.
- Familiarity with ERP systems (preferably Microsoft Dynamics AX) and CRM.
- Experience with KM GCS processes and Merchant product portfolio.
- Strong organizational and screening skills.
- Prior coordination or field service experience is highly desirable.
Personal Attributes
- Service-oriented and dependable with a proactive attitude.
- Decisive systematic and self-motivated.
- Strong communication and collaboration skills.
- Resourceful and goal-driven with the ability to work independently and in teams.
- Customer-focused with the ability to guide clients toward optimal KM solutions.
We Offer
- A dynamic and international work environment.
- Career development and growth opportunities.
- Cross-functional collaboration with global teams vendors and customers.
- Competitive benefits including retirement and insurance plans.
Location: Kongsberg Maritime Office New Orleans LA
Kongsberg Maritimeis a technology pioneer enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence domain knowledge innovation and market reach we are the trusted maritime partner. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 35 countries.
OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations we ensure cost-efficient delivery of services upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERGis a leading global technology group. Throughout our proud two-hundred-year history we have continuously advanced applying innovative solutions to the needs of our customers partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
KONGSBERG is an international, knowledge-based group that supplies high-technology systems and solutions to customers engaged in the oil and gas industry, the merchant marine, and the defence and aerospace industries.
