Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Full-Time Multiple Shifts Available
About the Role
As a Customer Service Representative you will be the first point of contact for patients caregivers and healthcare professionals helping them navigate support services prescription access and education resources. Your role is critical in ensuring patients receive timely assistance and compassionate service while maintaining accurate case documentation and coordinating with external healthcare partners.
You will work within a multidisciplinary team where your communication attention to detail and problem-solving skills directly contribute to improving patient outcomes.
What Youll Do
Serve as the initial contact for patient and provider inquiries evaluating call purpose and determining the appropriate next steps.
Assess needs prioritize urgency and triage communication to internal and external resources.
Enroll customers into Patient Services programs and educate them on available support.
Maintain accurate and timely records in the patient services database (CRM).
Follow up with physician offices pharmacies insurance partners and other stakeholders to ensure patients receive necessary services.
Provide information on Patient Services programs and related initiatives in a clear and supportive manner.
Participate in special projects and workflow improvements as needed.
Youll Thrive Here If You
Requirements
What You Bring
Previous experience in Specialty Pharmacy Healthcare Services or Customer Service.
Strong computer proficiency including Microsoft Office email platforms and web-based applications.
Ability to compose accurate documentation and navigate CRM or case tracking systems (Salesforce experience preferred).
Demonstrated success working in high-volume fast-paced or high-pressure environments.
Strong multi-tasking time management and prioritization skills.
Dependability professionalism and a strong work ethic.
Receptiveness to feedback with a commitment to continuous improvement.
Understanding of challenges faced by patients dealing with medical conditions is helpful.
Benefits
Why Choose Us
Meaningful Patient Impact
Your work directly affects patients ability to access essential medications treatment programs and support resources making a real difference every day.
Career Growth & Development
We promote from within whenever possible. Our Advance Gold professional development program provides training mentorship and clear growth paths across the organization.
Innovative & Technology-Forward
We combine healthcare expertise with advanced software and data tools to make medication access smoother and more efficient for patients and providers.
Award-Winning Workplace Culture
Recognized as a Best Place to Work for two consecutive years we foster a collaborative supportive and mission-driven environment.
Hybrid Work Option
After 120 days of meeting performance and attendance expectations eligible team members can transition to a hybrid work-from-home schedule.
Comprehensive Benefits (Post-Permanent Conversion)
Competitive compensation structure
401(k) with matching and immediate vesting
Medical dental vision coverage
Company-paid life and short-term disability insurance
Professional development opportunities
Required Skills:
What You Bring Previous experience in Specialty Pharmacy Healthcare Services or Customer Service. Strong computer proficiency including Microsoft Office email platforms and web-based applications. Ability to compose accurate documentation and navigate CRM or case tracking systems (Salesforce experience preferred). Demonstrated success working in high-volume fast-paced or high-pressure environments. Strong multi-tasking time management and prioritization skills. Dependability professionalism and a strong work ethic. Receptiveness to feedback with a commitment to continuous improvement. Understanding of challenges faced by patients dealing with medical conditions is helpful.
Required Education:
High School Diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
