SME Technical Support Xelix (Invoice to Pay)
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Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Are you passionate about solving complex technical challenges and ensuring seamless operations across global finance platforms
As a Tier 2 SME Technical Support youll play a critical role in maintaining service continuity enhancing support processes and driving improvements across enterprise applications.
What You Will Do
- Investigate and resolve moderately complex incidents escalated from Tier 1 support ensuring timely resolution and documentation
- Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
- Troubleshoot application system and infrastructure issues including performance errors data inconsistencies and integration failures
- Recreate user issues in test environments to isolate bugs and identify configuration errors
- Collaborate with development teams vendors and infrastructure teams to escalate and resolve technical issues within defined SLAs
- Perform routine system checks monitor health indicators and support deployments patches and updates across key platforms
- Manage advanced user provisioning and access configurations for integrated systems
- Create and maintain technical documentation knowledge base articles and support playbooks to enhance Tier 1 capabilities
What You Will Need
Required Qualifications
- Bachelors degree in Information Systems Computer Science Business or related field or equivalent work experience
- Minimum 3 years of experience in operational AP or system administration
- Fluent spoken and written English
- Proficiency in ITSM tools such as ServiceNow Zendesk or Jira
- Familiarity with enterprise applications (ERP CRM HRIS) and general IT concepts
Preferred Qualifications
- Experience troubleshooting business applications and networking fundamentals
- Familiarity with databases (SQL) scripting (PowerShell Python) and APIs
- Additional language skills
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
