Sr Technical Support Specialist, RTS SEMDB
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Job Location:
Columbia, IN - USA
Monthly Salary:
$ 50 - 74
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
SR. Remote Technical Support Specialist SEM/DM
***Open to ALL Regions in the US.**
Thermo Fisher Scientific Inc. dominates the science service industry generating roughly $40 billion in annual revenue. We aim to assist customers in promoting global health cleanliness and safety.
Thermo Fisher Scientific across the world with more than 100000 colleagues delivers an outstanding combination of innovative technologies purchasing convenience and pharmaceutical services through our industry-leading brands including Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services Patheon and PPD or equivalent experience. For more information please visit .
Who are we looking for
The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within a multi-cultural team. If you enjoy the introduction of software solutions on top of high-performance systems this is an excellent opportunity to change the world.
- Supports projects in the Remote Technical Support Department to boost efficiency.
- Provide technical communication between Production R&D and Global Tech Support.
- Provide root cause analysis and actively take part in resolving technical issues.
- Collect analyze and report data to solve problems and improve the companys inner processes.
- Conduct postmortem analysis for solved support calls and collaborate on leading continuous improvement processes.
- Bring together parts issues and collect Field Replaceable Unit (FRU) requests for all types of microscopes and their modules.
- Actively seek chances to lower installation and warranty costs based on collected data and analyses.
- Lead assigned RTS tasks e.g. PPI Service Documentation requests CAPA etc.
- Seek opportunities to improve product quality.
- Follow effective documents IMS EMS and work on documentation.
How will you get there
- At least a bachelors degree in software Electronics Mechanics or a combination of both education and meaningful work experience.
- Strong social skills both written and verbal.
- Ability to travel (Approximately 30%).
- Capability to work autonomously and collaborate within a team.
- Experience in project management.
- Knowledge and experience in Product Data Management (ECRO or NPI) is advantageous.
- Proactive and customer-focused.
- 5 yrs of experience in SEM Systems
What do you need
- Excellent communication skills (both face-to-face and via mail) and the ability to influence and communicate technical concepts to various audiences.
- Affinity with software applications and computer hardware.
- Hard-working and outgoing personality.
- Ability to manage multiple tasks independently.
- Proven capability in collaborating effectively with diverse teams across functions and cultures.
Why us
- Opportunity to join Thermo Fisher Scientifica company culture that stands for integrity involvement intensity and innovation!
- Competitive salary plus annual incentive bonus and a company stocks program (Excellent country-specific benefits).
- Excellent career progression opportunities with a large and growing global employer.
- Collaborative work in an international environment.
- Strong Team Spirit and Active Career Management.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Compensation and Benefits
The hourly pay range estimated for this position based in District of Columbia is $50.00$74.37.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
