Contract Service Portfolio Manager
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.
At Stand Together were transforming how infrastructure enables our organizations mission. The infrastructure teamspanning IT Support Engineering Cyber Security Real Estate Construction Facilities and Operationsdelivers the foundational services that make our work possible.
We are seeking a Service Portfolio Manager to unify govern and continuously improve how these services are delivered. This role will build the systems governance and transparency needed for Infrastructure to operate with discipline provide measurable outcomes and create exceptional experiences for our internal customers.
How You Will Contribute
- Define document and manage the Infrastructure Service Portfolio detailing ownership lifecycle cost and performance KPIs for each service.
- Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.
- Establish governance frameworks for service intake change management and performance reviews.
- Partner with leaders to develop cost-of-service models that connect spend effort and value creation.
- Create dashboards and reporting mechanisms that show service performance reliability user experience and ROI.
- Collaborate with cross-functional partners (Engineering Cyber & Physical Security) to align and mature service delivery practices.
- Drive continuous improvement identifying redundancies optimizing processes and ensuring each service contributes directly to organizational outcomes.
- Lead quarterly and annual service review cadences ensuring transparency and accountability for results.
- Embed knowledge management practices ensuring every service has clear documentation ownership and defined success metrics.
What You Will Bring
- Experience in IT Management or a related field or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management.
- ITIL Certification (required).
- Strong proficiency with the Atlassian Enterprise Platform and other service management and collaboration tools (required).
- 7 years of experience in IT Service Management (ITSM) Service Portfolio Management or Infrastructure Operations leadership.
- Proven experience designing or governing a service catalog and operating model across multiple technical domains.
- Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.
- Excellent communicator and facilitator able to bridge strategy finance and operations to drive clarity and alignment.
- Proven record of building trust and driving accountability in cross-functional environments.
Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottom-up empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.
We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems.
